Renfrewshire Council

Contact us

Latest information about coronavirus (COVID-19), emergency contacts, online services and MyAccount, customer service centres and how to make a complaint.

Please bear with us as we adapt customer contact services during the coronavirus (COVID-19) pandemic. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us. 

On this page you'll find:


Latest information about coronavirus (COVID-19)

For the Council's latest updates on Coronavirus and details of any changes to Council services, please visit our dedicated Coronavirus section.


Emergency contacts

We've pulled together a list of emergency contacts for our services and national organisations. You can see them on our Emergency contacts page.


Online services

If your query is not urgent, use one of the online forms below to contact us. Some of these forms will need you to register to use MyAccount. 

By signing up for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection or apply for parking permits. Not all of the forms need you to sign in so it's quicker for you to submit your request.

Benefits, Money and Debt Advice

Bins, recycling and waste

Business

Caring for and protecting adults

Change of details

You'll need to sign in or register for MyAccount to tell us your:

Community safety and your neighbourhood

Council tax

Parking

Housing

Licensing

MyAccount

Schools, education and learning


Customer Service Centres 

If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers less able to conduct transactions online.

You can also email us via customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300, Monday to Thursday from 08:45 to 16:45 and on Friday from 08:45 to 15:55.

Enquiries relating to Council Tax, rent payments for Council tenancies and Blue Badge applications are not available at the customer service centres. You can complete these online on MyAccount.

Our Customer Service centres in Paisley, Johnstone and Renfrew are now closed for in-person services.


Making a complaint

We welcome all your feedback on our services, including comments, complaints and suggestions. Find out how to make a complaint on our services.