Renfrewshire Council

Contact us

Online services and MyAccount, customer services, appointments at Renfrewshire House, how to make a complaint, compliment or suggestion.

On this page:


You can use our online forms to contact us. These forms are designed to collect all the information we need to deal with your request.

You'll need to register to use MyAccount for some of these forms. What MyAccount is and how to sign up.

Benefits, money and debt advice

Bins, recycling and waste


Caring for and protecting adults

Change of details

You'll need to sign in or register for MyAccount, to tell us your:

Community safety and your neighbourhood

Tell us about:

Pest control

Council tax




MyAccount and account

Schools, education and learning

Taxis and private hire car licences

Severe weather and emergency contacts

Customer Services

Please use MyAccount to contact us and ask for services. This will help free up telephone advisor time to speak with customers who are less able to use our online services. 

You can also email us at or you can call 0300 300 0300:

  • Monday to Thursday from 8:45am to 4:45pm
  • Friday from 8:45am to 3:55pm.

You can only make enquires about council tax and rent payments for council tenancies online through MyAccount.  

British Sign Language (BSL)

Contact Scotland BSL about their free BSL video interpreting service, if you need to speak to us in British Sign Language (BSL).

Alternative formats

If you need information in another format, such as accessible PDF, large print, easy read, audio recording or braille, call us on 0300 300 0330.

Appointments at Renfrewshire House

Please do not turn up without an appointment. If you do, we'll need to arrange for you to come back.

If you have a pre-booked appointment at Renfrewshire House arrive no sooner than 5 minutes before your appointment time.

There's limited waiting space indoors. You may need to wait outdoors.

Payments at kiosks

You can make payments at our kiosks in Renfrewshire House, please pay by card if possible. You do not need to make an appointment to make a payment at the kiosks.

Complaints, compliments or suggestions

We welcome your feedback on our services, including comments, suggestions and complaints.

Make a complaint about Renfrewshire Council.