Contact us
Online services and MyAccount, customer services, appointments at Renfrewshire House, how to make a complaint, compliment or suggestion.
On this page:
- what online services you can use
- how to contact our customer services
- get help with the cost of living
- appointments at Renfrewshire House
- how to make a complaint
Online services
If your query is not urgent, use one of the online forms below to contact us. Some of these forms will need you to register to use MyAccount.
By signing up for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection or apply for parking permits. Not all of the forms need you to sign in so it's quicker for you to submit your request.
Benefits, money and debt advice
- apply for a self-isolation grant
- apply for a Crisis Grant from Scottish Welfare Fund
- apply for a Community Care Grant from Scottish Welfare Fund
- apply for housing benefit
- provide evidence to support your benefit claim
- ask us to look at a benefits decision again (you'll need to sign in or register for MyAccount)
- report benefit fraud
Bins, recycling and waste
- report a missed bin collection
- order a bin calendar or stickers for your bin
- tell us that you haven't received your new bin or information pack
- order a collection of waste household items (special uplift)
Business
- apply to lease a commercial property
- apply to view a commercial property
- pay your business rates - including - rent, non-domestic rates, planning applications, building standards enquiries, building warrant applications, raised platform payments and other invoices (sundry income)
Caring for and protecting adults
- make a social care referral
- request community meals
- request a community alarm
- get cancer support in Renfrewshire from Macmillan Cancer Support
Change of details
You'll need to sign in or register for MyAccount to tell us your:
Community safety and your neighbourhood
- tell us about litter
- tell us about graffiti
- tell us about fly tipping
- tell us about a syringe
- tell us about overgrown grass, trees or hedges
- tell us about road or street lighting faults, flooding or ask for gritting
- tell us about an abandoned vehicle
- tell us about a dead animal
- request a pest control service
Council tax
- pay your council tax
- set up or change a direct debit for council tax
- make a new application for a council tax reduction
- apply for a Second Person Rebate (council tax reduction)
- apply for a council tax discount if you're a single person
- apply for a council tax discount if you're a student
- apply for a council tax reduction on a home adapted for a person with a disability
- apply for a council tax exemption for an unoccupied property
Parking
Housing
- apply for a council house
- note your interest in a HomeChoice property
- tell us about a change of tenancy if you're a letting agent
- tell us about a change of tenancy if you're a private landlord
- report lighting fault on a stairs or close
- report a housing repair
- apply for a Discretionary Housing Payment if you need help with your housing costs
Licenses
- pay your annual gambling licence fee
- pay your annual liquor licence fee
- apply for a late hours catering licence
- apply for a street trading licence
- apply for a window cleaner's licence
MyAccount and mygov.scot account
- report an issue with our online services or making an online payment
- link your council tax or rent account to MyAccount
- unlink your council tax or rent account from MyAccount
- give us your feedback about MyAccount
- report a problem with your mygov.scot account
Schools, education and learning
- apply for early entry to school
- register your child for Primary 1 class
- apply for a place in a school outside your catchment area (school placing request)
- apply for free school meals and clothing grants
- apply for home to school transport
- apply for Education Maintenance Allowance (EMA)
Taxis and private hire car licences
- book a vehicle inspection test for a taxi or private hire car
- apply for a taxi licence
- apply for a taxi driver licence
- apply for a private hire car licence
- apply for a private hire car driver licence
Customer Services
If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers who can't use our online services.
You can also email us at customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300,
- Monday to Thursday from 8:45am to 4:45pm
- Friday from 8:45am to 3:55pm
You can only make enquires about council tax and rent payments for council tenancies online through MyAccount.
If you need information in another format, such as accessible PDF, large print, easy read, audio recording or braille, call us on 0300 300 0330.
If you need to speak to us in British Sign Language (BSL), you can get in touch with Contact Scotland BSL about their free BSL video interpreting service.
Appointments at Renfrewshire House
If you have a pre-booked appointment at Renfrewshire House:
- arrive no sooner than 5 minutes before your appointment time
- you don't have to wear a face covering, but we strongly recommend you wear one unless you are exempt, and continue to follow the Scottish Government's advice and guidance on staying safe and protecting others.
- use the hand sanitiser provided.
We have a range of health and safety measures are in place including hand sanitising stations, physical distancing measures where possible, and extra cleaners on site to make sure all surfaces are regularly cleaned.
There will be a limited waiting space indoors, so you may have to wait outdoors if this is full.
Please do not turn up without an appointment. If you do, we will need to arrange for you to come back.
You can make payments at our kiosks in Renfrewshire House, please pay by card if possible.
Compliment, suggest or complain
We welcome your feedback on our services, including comments, suggestions and complaints.
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