Renfrewshire Council

Report a housing repair

How to report an emergency or non-emergency repair, how long it will take, our housing repairs policy, right to repair, frozen pipes, avoid condensation dampness.

If it's an emergency

You can report a repair by phoning 0300 300 0300 (24 hours a day) if it's an emergency.

You can also call us at 0300 300 0300 if you need to report a dangerous building.

If it's not an emergency

If it's not an emergency, you can report a housing repair online.

Or you can email the Customer Service Centre at

Make sure you include:

  • your name
  • your address
  • your phone number
  • details of the problem
  • when you will be at home, or
  • what arrangements you can make to let the repair service into your home.

How long it will take

As long as we have enough information to tell the contractor what they need to do, we will order the repair straight away.

If we need to look at the problem before we can order the repair, we will arrange for someone to visit your home.

Where possible, we will carry out a full repair within one day. If not, we will make the issue safe within the same timescale and return to repair it fully.

Some emergency repairs are available 24 hours a day, every day of the year.

Emergency repairs will be attended to outside of normal working hours only when:

  • there is a serious risk to health and safety
  • there is a serious risk to the structure of the property, and.or
  • the property is not secure.

If a serious fault occurs outside of normal working hours, and it is not safe to wait until the next working day, call us on 0300 300 0300.

If the repair does not qualify as an 'out of hours emergency' because it does not require immediate attention, we will give you an appointment for the repair to be carried out the following working day.

Our housing repairs policy

Our housing repairs policy [458KB] outlines the service provided for repairs to council houses to ensure that our properties are maintained to a safe and suitable standard. It explains:

  • the repairs that we, the Council, are responsible for
  • your responsibilities as a tenant
  • the different categories of repairs and their response times
  • how to report repairs.