Renfrewshire Council

Managing Conflict Course Outline

Learn how you can manage and resolve conflict at work as a line manager.

Course Outline

In any workplace there will be many different experiences and perspectives as we each see the world in a different way. This diversity of experience and thinking is a good thing, but it can sometimes lead to misunderstanding and conflict.

It's important to tackle workplace conflict head on at an early stage, or it's likely to escalate.

This e-learning course looks at recognising, preventing and managing conflict effectively when it does arise.

Course Objectives

  • What conflict is and how it occurs.
  • The role culture plays in conflict.
  • Resolution techniques.
  • Your role as a line manager in managing and resolving conflict at work.

Suitable for

Managers, Supervisors and Team Leaders.


iLearn module Managing Conflict


Arrangements will be made on request for delegates with additional requirements.