Service request

Let us know if you find an issue with a parking machine and you cannot pay for parking.

If your nearest parking ticket machine will not let you pay, you still need to try to pay for parking.

Use another parking ticket machine

If another parking ticket machine is nearby, you should use that machine instead.

Pay using RingGo

You can pay for parking by using the RingGo app:

• on a smart device
• by visiting the RingGo website
• by phoning RingGo on 0141 437 8378.

If there is not another machine and you cannot use RingGo

If there are no other parking machines nearby and you're unable to use RingGo to pay for your parking, then you can park for free - but you still need to fill in our online form to report the faulty parking machine and provide your vehicle registration number.

Use our online form to report a faulty parking ticket machine.

You can also use this form to provide your vehicle registration number to park for free if there are no other parking machines nearby and you're unable to use RingGo to pay for your parking.

Report a faulty parking ticket machine

Thank you for reporting the fault. We may contact you for more information.

It's important that our roads are safe and well lit. Tell us if you know about an issue with a road or street lighting.

You can use our online form to report these issues online:

• road faults
• street lighting faults
• other road issues.

Road faults

Road faults you can report online include issues with:

• potholes
• road carriageways
• footways
• street drainage
• traffic signs
• traffic signals
• street furniture
• street name plates
• roads and footway flooding.

Street lighting faults

Street lighting faults you can report online include issues with:

• light not lit
• light always on
• damage to lighting column
• exposed wiring / door off
• unsecure lantern
• illuminated bollard
• zebra crossing
• illuminated sign
• LED lighting.

For street lighting faults, we'll ask you for the reference number on the side of the lighting column.

Other road issues

Other road issues you can report online include issues with:

• bus shelters
• bridges
• car parks
• trees or weeds obstructing a road.

Traffic signal faults

Traffic signal faults are a road safety issue. Instead of reporting this online, please phone us and say that you want to report a traffic signal fault so that we know about it right away:

Report an issue with a road or street lighting

Faulty parking ticket machines

Find out how to report a faulty parking ticket machine.

Grit bins

Read our guide on gritting in winter weather, which will tell you how to:

• find your nearest grit bin
• tell us if we need to refill a grit bin
• report a road that needs clearing if there's heavy snowfall
• get free gritting supplies from the council.

Trunk roads and motorways

Scottish South West Trunk Roads is responsible for trunk roads and motorways in the Renfrewshire area.

Report a problem to South West Trunk Roads online for issues on trunk roads and motorways.

These roads include:

• A701
• A725
• A726
• A75
• A76
• A77
• A737
• M74
• M8
• M898
• A898
• A8
• A82
• A751
• M77
• A78
• M80
• A80
• A738
• M73.

Thank you for taking the time to report the issue. We'll investigate it and do any necessary repairs.

You can raise an issue with us in a formal process called making a petition.

Petitions are heard by the Council Petitions Board, who look at each one and decide what action to take on it.

They are separate from appeals or decisions we’ve already made.

Previous petitions have included issues about dog fouling, safety fences, school renovations, and installation of public pathways.

You can see petitions already heard on each of the Petitions Board meeting notes (Committees and Councillors website).

You can raise a petition as individual or on behalf of an organisation.

Councillors cannot raise petitions.

You can petition about issues which affect you or other Renfrewshire residents or about what we are doing.

Petitions can also be about services provided by other organisations, such as the police and health services. However, we have a limited say in what these organisations do.

What you cannot petition for

We do not accept petitions about:

• planning or licensing
• where there are already procedures in place to consider objections and appeal against decisions
• personal or business interests
• individual councillors or members of council staff
• employees’ terms and conditions of employment
• people or organisations breaking the law or codes of practice
• a decision we or any board, committee, or joint committee has made in the past 6 months.

We do not accept petitions that are:

• made only to cause trouble
• the same or very similar to petitions we have considered in the past 12 months
• designed to influence support for one or more political parties
• could damage a person’s reputation or discriminate against them.

The petition must be signed by one person, who will be the main petitioner.

It needs to include:

• your name, address, phone number and email address
• the text of the petition, which should clearly show the issue and what action you’d like us to take
• any extra information you have that supports your petition - on no more than 4 sides of A4 paper
• any action you’ve already taken to deal with the issue – for example if you’ve already approached the relevant Council department, another organisation, or individual
• the names of other petitioners, if there are any.

You must not put offensive or inappropriate language in your petition.

Your personal details will not be published on the Committees and Councillors (CMIS) website.

Download and complete the petition form and send it to us:

• by email at petitions.cs@renfrewshire.gov.uk 
• by post at
  The Head of Corporate Governance
  Department of Finance and Resources 
  Renfrewshire Council, 
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1TR
• in person at Renfrewshire House.

If you need the petition form in another format, contact us: 

• by email at petitions.cs@renfrewshire.gov.uk
• in writing to the
  Democratic Services Manager
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1TR.

What happens next

When we receive your petition, we’ll check if it:

• has all the required information, such as your contact details
• meets the criteria.

If it’s incomplete, we’ll contact you.

If your petition meets our criteria, we’ll submit it to the Petitions Board. We’ll tell you if your petition is going to the Board and give you a reference number. 

You’ll then be invited to join an online Petitions Board meeting where your petition will be heard. We’ll give you5 working days’ notice of the date of the meeting.

If your petition does not meet our criteria, we’ll submit a summary to the Petitions Board, and they’ll decide whether to consider your petition or not.

Petition Board meeting

We’ll give you an agenda for the meeting.  We’ll try to give an approximate time for when you can speak to the Board. You’ll have to wait until the Board is ready to hear your petition. There’ll be members of the Audit, Scrutiny and Petitions board and council staff in the meeting. 

Making your statement

As the principal petitioner, you’ll be invited to speak to the Board in support of your petition and to answer any questions the Board members may have members of the Board may have about it.

We will ask you to make a statement, no longer than 10 minutes, to describe and explain your petition. 

You can also have a supporter with you, and they can speak on your behalf, if you wish. You or your supporter may also be asked questions by the board. 

Most meetings are open to the public, However, if there are items that are private, we’ll ask members of the press and public to leave.

The Petition Board’s decision

 At the meeting we’ll make a decision on your petition and do one of the following:

• take no action and give you the reason for this
• refer the petition to a director of the council or a policy board
• refer the petition to another organisation, if the petition relates to that organisation.

We’re responsible for inspecting sports grounds and issuing safety certificates under the:

• Safety of Sports Grounds Act 1975 (legislation.gov.uk)
• Fire Safety and Safety of Places of Sport Act 1987 (legislation.gov.uk).

A safety certificate helps make sure spectators can use a sports ground or stand safely.

You need a safety certificate if your sports ground either:

• can hold 10,000 or more spectators
• has a covered stand that can hold 500 or more spectators.

We can issue certificates for:

• a sports ground
• a regulated stand (a covered stand that meets the legal criteria for certification)
• changes to an existing sports ground certificate
• changes to an existing regulated stand certificate.

The general safety certificate covers specified sporting activities at the ground or stand. If you want to hold a different type of spectator event, such as a concert, you may need a special safety certificate.

You can apply if you own, manage or are responsible for a sports ground or regulated stand in Renfrewshire that requires certification.

You can also apply to amend, revise, replace or transfer an existing safety certificate.

Make sure you have all the information and supporting documents needed for your application. We'll provide more information once you contact us.

Contact us to find out how to apply for a safety certificate or a special safety certificate:

We'll review your application and any supporting documents you submit. We may carry out an inspection where required. 

The time it takes us to assess and approve your application depends on:

• the quality of the information you provide
• whether you submit all required supporting documents
• the complexity of the application. 

Providing complete information at the start will help us process your application more efficiently.

Appeal a decision

If we refuse to issue a certificate for a regulated stand, or close a ground because of safety breaches, you have the right to appeal. Appeals must be made to the Sheriff Court by summary application (a legal process used to ask the court to review a decision). 

You must submit:

• appeals relating to a general safety certificate for a regulated stand within 28 days of the notification date
• appeals relating to a special safety certificate within 7 days of the notification date.

Send your appeal to the Sheriff Court by post to:

If we refuse to issue a certificate for a sports ground, you can appeal to the Scottish Government.

The current fees are:

• £1,750 for a new safety certificate
• £1,010 to amend, revise, replace or transfer a safety certificate where an inspection is required
• £336.25 to amend, revise, replace or transfer a safety certificate where an inspection is not required.

You must get permission from the council before using a raised structure under Section 89 of the Civic Government (Scotland) Act 1982 (legislation.gov.uk).

A raised structure is a temporary platform or similar structure that people use or occupy during an event.

Examples include:

• temporary grandstands at sporting events
• stages at concerts and public events, including trailers used as stages
• circus structures
• media platforms.

Our building standards team assesses applications, inspects structures and issues consent for approved raised structures.

You can apply if you're responsible for erecting, managing or using a raised structure for an event in Renfrewshire.

You must obtain permission before the structure is used. Using, or allowing others to use, a raised structure without council approval is an offence and may result in a fine.

You must provide these supporting documents with your application:

• a design certificate signed by a structural engineer
• a detailed plan of the structure at a scale of 1:100
• elevations (drawings showing the structure from the outside)
• cross-sections (drawings showing the structure as if it has been cut through)
• a specification describing the size and type of materials used
• details of escape routes, including passageways, gangways and seatways
• details of stairs, including rise, going, pitch and handrails.

Providing complete and accurate information will help us assess your application more quickly.

Apply for permission to use a raised structure

Make sure you submit all required supporting documents and pay the application fee when you apply. We will not process your application until we've received the correct fee in full.

We'll assess your application and review the information you've provided. We may contact you if we need more information.

Before the structure is used

Once the structure has been erected, a Certificate of Completion of Erection and Inspection of a Raised Structure must be signed by a competent person with experience of constructing this type of structure.

Contact us

If you have any questions about your application, contact us:

The standard application fee is £413.44. 

For local gala days and similar community events, we may decide not to charge a fee. Each case is considered individually.

We will not process your application until we have received the correct fee in full.

A building warrant is legal approval that allows you to carry out building work that must comply with building regulations. Building regulations set standards for areas such as safety, energy efficiency and accessibility.

You may need a building warrant before you:

• build a new property
• extend or alter an existing building
• convert a building for a different use
• carry out certain structural work (work that affects the building's stability or strength).

Not all work needs a building warrant. Some types of work are exempt from the requirement. Check the Scottish Government’s building standards policy (Scottish Government website) to find out whether your project needs a building warrant.

You can apply for a building warrant yourself, or you can ask an agent to apply on your behalf. This could be:

• an architect
• an architectural technologist
• a civil engineer
• a structural engineer
• another construction professional acting for you.

We recommend using a qualified professional to prepare and submit your application.

Check whether you need a building warrant

Not all work needs a building warrant. Some types of work are exempt from the requirement. Check the Scottish Government’s building standards policy (Scottish Government website) to find out whether your project needs a building warrant.

Any work that does not require a warrant must still comply with building regulations where these apply.

Contact us if you have any questions:

Prepare your plans and documents

You'll need to submit plans and supporting information with your application.

For domestic properties, provide 2 sets of plans.

For non-domestic properties, provide 3 sets of plans.

The information you provide should follow the requirements set out in the Scottish Government’s building standards policy (Scottish Government website).

Apply for a building warrant through the eDevelopment Scotland website.

Apply for a building warrant (eDevelopment Scotland website)

When you apply, you'll need to:

• complete the online application form
• upload your plans and supporting documents
• pay the correct application fee.

Once we've received a valid application, we'll:

• register your application
• give you a reference number
• assign a building standards surveyor to your case.

If your application meets building regulations, we'll approve it.

If we need more information, we'll send you a report explaining what changes or additional information you need to provide. You'll need to update your plans and resubmit them before we can approve your application.

If your application is invalid, we'll write to you to explain why and tell you what you need to do to submit a valid application. 

We aim to respond to most building warrant applications within 20 working days. We'll deal with all applications within 35 working days.

In the unlikely event that we do not respond to your application within 35 working days, please contact us:

You also have the right to email the Scottish Government’s building standards division at buildingstandards@scotland.gsi.gov.uk.

If your building warrant is approved

We'll send you an approval pack containing:

• your building warrant
• approved plans
• a commencement of works form
• a completion certificate submission form
• a construction compliance notification plan (CCNP) (a document that explains which stages of construction we need to inspect). 

You must tell us when construction reaches the inspection stages listed in the CCNP. Please give us at least 3 days' notice so we can arrange an inspection.

When the work is complete, a relevant person must submit a completion certificate. By signing the completion certificate, they confirm that the completed work complies with building regulations.

A relevant person is:

• the owner, tenant or developer carrying out the work themselves
• the owner, tenant or developer who has hired someone to carry out the work
• the owner, if another responsible party has not submitted the completion certificate when required.

Building warrants remain valid for 3 years from the date we grant them. If you cannot complete the work within that period, you can apply for an extension. We'll consider extension requests on a case-by-case basis.

You'll need to pay a fee when you apply for a building warrant. The fee depends on the value of the work you plan to carry out.

Building warrant fees are set by the Building (Fees) (Scotland) Regulations 2004 (legislation.gov.uk).

You must use normal market rates when calculating the value of the work. We may check that you've paid the correct fee. 

You may qualify for reduced fees if you:

• submit a certificate from an approved certifier of design (a professional approved to confirm that certain parts of a design meet building regulations)
• state that you'll use a certifier of construction (a professional approved to confirm that construction work meets building regulations) to support your completion certificate.

You will not pay a fee if you're altering or extending an existing home to meet the needs of a disabled person. This exemption only applies to qualifying work on an existing home.

The Young Scot National Entitlement Card (NEC) card for young people in Scotland to use for free or discounted travel, proof of age, or other discounts and rewards.

If you are aged between 11 and 15, your parent or carer will need to apply for you.

If you're aged 16 or over, you can apply online for your Young Scot Card (NEC) yourself.

If you're between 11 and 22 years old, you can use your Young Scot Card NEC for free bus travel.

Free bus travel for 5 to 21 year olds

You can also use your card for:

• proof of age
• discounts and rewards with shops, cafes, and services
• other travel discounts
• Young Scot membership.

Find out more about the Young Scot card on the Young Scot website.

You or your parent or carer will need:

• a mygovscot account
• proof of your identity and address
• a passport-like photo of you when you apply

If you're applying online, you can use a device, like a laptop, tablet, or smartphone to take a digital photo and upload it with your application.

You can apply online on the getyournec.scot website.

You can use a device, like a laptop, tablet, or smartphone to take a digital photo and upload it with your application.

Get your NEC

If you can't apply for your card online, you can get an application form at any library in Renfrewshire.

You'll need to bring a passport-like photograph and proof documents with you.

You can ask for help to apply at any library in Renfrewshire or contact us for advice:

You can change, replace, or renew your card online if:

• your card is lost, damaged or stolen
• you need to change the photo on your card
• your address has changed.

You'll need your 16-digit card number to change or replace your card. 

If you don't know the number on your card, you should apply for a new card online or contact us:

Young Scot NEC cards are free. 

There's no cost for applying, renewing, or replacing your card.

The National Entitlement Card (NEC) is for people in Scotland aged 60 or over to get free bus travel and reduced fares on coaches, trains, and the Subway in the Strathclyde area.

If you are aged 60 or over and you live in Scotland , you can apply for a NEC.

You can use your NEC for:

• free bus travel in Scotland
• reduced fares on coaches, trains, and the Subway in the Strathclyde area
• library membership or leisure centre membership. 

When you apply, you'll need to provide:

• proof of your identity
• proof of your current address
• a recent 'passport-like' photograph.

You can find out about the card, eligibility, and what proofs are required on the Transport Scotland Website.

You can apply online through the getyournec.scot website.

You can use a device, like a laptop, tablet, or smartphone to take a digital photo and upload it with your application.

Get your NEC

If you cannot apply online, you may be able to apply in person through the post office. Check if this is available at your local branch.

Send your application form to:

It normally takes up to 4 weeks from when we receive your application by post to when you get your card.

You can change, replace, or renew your card online if:

• your card is lost, damaged or stolen
• you need to change the photo on your card
• your address has changed.

If your card has expired or is due to expire, you should apply at least 5 weeks before your card expires for SPT to provide you with a new card.

You'll need your 16-digit card number to change or replace your card online. If you do not know the number on your card, you should apply for a new card online or get an application form from your local post office.

If you cannot change, replace, or renew your card online, contact the SPT Concessionary Travel Office for help:

NEC cards are free. 

There's no cost for applying, renewing, or replacing your card.

The National Entitlement Card (NEC) is for disabled people in Scotland to get free bus travel or reduced fares on other kinds of transport.

If you have a  disability and meet the eligibility criteria, you can apply for a NEC.

Anyone who lives in Scotland with a valid disability proof dated within the last 18 months can apply for a NEC.

If you have a travel companion, they can also travel with you for free. if you meet eligibility criteria.

Children under the age of 5 who have a disability can get free bus travel with an NEC. Their accompanying companion can also travel free with them.

See the eligibility criteria on the Transport Scotland website.

You can use your NEC for:

• free bus travel in Scotland
• reduced fares on coaches, trains and the Subway in the Strathclyde area
• free travel for a companion to help you use public transport, if you meet the eligibility criteria
• library membership or leisure centre membership.

When you apply, you'll need to provide:

• proof of your identity
• proof of your current address
• proof you meet the eligibility criteria
• a recent passport size photograph.

You can find out about the card, eligibility, and what proofs are required on the Transport Scotland Website.

You can apply online through the getyournec.scot website.

You can use a device, like a laptop, tablet, or smartphone to take a digital photo and upload it with your application.

Get your NEC

If you cannot apply online, you can download an application form from the Strathclyde Partnership for Transport (SPT) website.

Send your application form to:

It normally takes up to 4 weeks from when we receive your application by post to when you get your card.

You can change, replace, or renew your card online if:

• your card is lost, damaged or stolen
• you need to change the photo on your card
• your address has changed.

If your card has expired or is due to expire, you should apply at least 5 weeks before your card expires for SPT to provide you with a new card.

You'll need your 16-digit card number to change or replace your card online. If you do not know the number on your card, you should apply for a new card online or get an application form from your local post office.

If you cannot change, replace, or renew your card online, contact the SPT Concessionary Travel Office for help:

NECs are free. 

There's no cost for applying, renewing, or replacing your card.

Children and young people in Renfrewshire can travel for free on buses throughout Scotland.

You can get free bus travel if you are between 5 and 21 years old and you have either a:

• National Entitlement Card (NEC)
• Young Scot Card (NEC).

Children under 5 years old already travel for free on commercial bus services and don't need a card.

You can use your National Entitlement Card (NEC) or Young Scot NEC to travel free on any bus service in Scotland.

Who can apply for a National Entitlement Card (NEC)

Children under 5 years old don't need a card.

If your child is:

• nearly 5 years old, you can apply for their card up to 2 weeks before their fifth birthday
• aged between 5 and 10, you will need to apply for their Junior National Entitlement Card (NEC)
• aged between 11 and 15, you will need to apply for a Young Scot Card (NEC).

If you are between 16 and 21 years of age, you can apply for your own Young Scot Card (NEC).

If you already have a card

If you are aged 16 or over, you can download free bus travel onto your existing card using the Transport Scot Pass Collect app.

You can download the Transport Scot Pass Collect app for:

• Android devices from the Google Play store
• Apple IOS devices from the Apple App store.

How to use the Transport Scot Pass Collect app

Watch this YouTube video to learn how to use the app:

If your card is lost, damaged or stolen

You can apply for a replacement card if your card is lost, damaged or stolen.

Apply online on:

• parentsportal.scot
• getyournec.scot.

If your child or children are in a Renfrewshire primary school, you can also contact the school office during term time to complete a form.

If you need help with applying for your own or your child's NEC card, contact us:

Your application for a card uses personal data held by your child's school.

To process your child's card, we need:

• your child's name
• address
• date of birth
• gender 
• contact details

Photographs are included on cards for young people aged 11 and over. They are not used on cards for children between 5 and 10 years old.

We use the personal information solely to process card applications.

The data is shared with our contractors, suppliers, and service providers, to allow us to administer, manage and maintain the travel concession schemes.

You can see more details about how your child's data is managed in the privacy policy for concessionary travel and smart ticketing, including the National Entitlement Card (NEC), on the Transport for Scotland website.

Find out more about the Young Persons' Free Bus Travel Scheme for Under 22s (Transport Scotland website.

It's part of the Scottish Government's National Transport Strategy which aims to build a fairer, greener society.