What property factoring is
If you're a homeowner or rent from a private landlord, you may have a property factor. Sometimes this is a private company, but sometimes your property factor is Renfrewshire Council.
Property factors are a way to manage and maintain the:
- common parts of land or property, such as the stairways, hallways, roof, gutters and lifts in a block of flats
- commonly owned parts of residential land, such as the communal gardens or amenity areas in a housing estate.
Read more about common repair and retrofit support for tenement flat owners (Under One Roof).
You can find out if we provide your property factor by searching the Scottish Property Factor Register.
Our Property Factor Registration Number is PF000284.
How much our factoring costs
The cost varies depending on what services you get. A small number of people are charged for property management the rest a billed for launderette, high rise costs etc not the management charge
Whether a vote is needed for common repairs depends on the cost. If you use our Property Management Service, we charge a management fee, and we can approve repairs up to a certain value without needing a vote from owners. Repairs above that value may still require a vote.
How to report a repair to us if we’re your property factor
We provide a Written Statement of Services when a property changes ownership, and we are the property factor. The information can vary because each property receives different services.
Your Written Statement of Services explains:
- what services we provide
- how to report repairs to us.
If you’ve lost your Written Statement of Services, you can ask us for another copy by email at ownerservices.hps@renfrewshire.gov.uk.
We do not send financial statements every year, as we issue detailed invoices whenever we provide a service.
If you’re a private tenant in a property where we are the property factor, you should contact your landlord or property agent to find out what services they provide or to report communal issues.
Feedback on our factoring services
If you have any questions or comments about the factoring services you receive from the us, you can contact us by:
- email: ownerservices.hps@renfrewshire.gov.uk
- writing to: Owner Services E.H & I 4th Floor, Renfrewshire House, Cotton Street, Paisley, PA1 1WB.
We report levels of customer satisfaction to the Housing Regulator.
Complaints about our factoring services
If you want to make a complaint about our factoring services, you must:
- be the homeowner
- tell us in writing about your complaint
- allow us an opportunity to resolve the matter.
If you’re not satisfied with the result of your complaint to us, you can make an application to The First-tier Tribunal (Housing and Property Chamber).