Focus area

Purpose of customer development

The aim of customer development is to make it quicker and easier for customers to interact with the council while also freeing up valuable resources.

How we do this

We work alongside the Customer Technology team to examine council services and identify how they can be improved. Often this is through the introduction of new technology, which enables our processes to be quicker and easier.

Any change made to a service is guided by our research into both customer and staff needs, so we greatly appreciate those who sign up to provide feedback.

How you can get involved

To get involved, fill out our short survey and we’ll add you to the Customer Development volunteer database. 

We’ll seek your opinion as we evaluate council processes, and you may even be first to trial new council services.

Sign up to our volunteer database 

Our Customer Development team carry out research projects to improve the experience our customers have when interacting with the council. 

A vital part of this research is gathering feedback from the public.

So, we’re looking for volunteers who would be happy to share their views.

Survey arrangements

Council tenants will receive a letter from us in advance of the survey taking place.

There's no need to make an appointment or do anything ahead of the survey.

The surveys will be carried out on weekdays between 9am and 5pm.

The surveyor will show identification and explain the purpose of the visit.

It is important access is provided for this survey to take place.

If no one is in or it's not a suitable time when the surveyor visits, the surveyor will leave a leaflet to arrange a time for them to return.

Where the surveys are taking place

Ongoing

Surveys are currently taking place in:

• Paisley North (PA1, PA2, PA3)
• Houston / Crosslee, Linwood, Erskine, and Riverside (PA3)
• Johnstone (PA5)

From September 2026

Upcoming surveys will take place in:

• Johnstone (PA5)
• Houston / Crosslee, Linwood, Erskine, and Riverside (PA4)

Contacting the surveyors

To contact the surveyors from John Martin Partnership, phone 0141 333 0363.

Contacting the council

For more information, contact us by:

• phone 0300 300 0300
• email repairsandinvestment.hps@renfrewshire.gov.uk.

Condition surveys are being carried out at our council houses.

These are taking place to gather information which helps us to consider future housing investment and to report the condition of our houses to the Scottish Housing Regulator.

Surveyors from property consultants John Martin Partnership (JMP) are carrying out the surveys on our behalf.

The survey takes up to 45 minutes and inspects the outside and inside of the home.

This includes:

• collecting information and taking supporting photographs
• looking at the condition of different elements including the roof, windows, doors, walls, loft insulation, kitchen, bathroom and heating systems
• drawing up floor plans to capture the dimensions of the home
• recording energy information at some homes to create an Energy Performance Certificate.

If the tenant is not home or it's not a suitable time when the surveyor visits, the surveyor will leave a leaflet to arrange a time for them to return.

Launderette condition surveys

Our surveyors are also carrying out condition surveys of our launderettes.