What it is
Our Customer Development team carry out research projects to improve the experience our customers have when interacting with the council.
A vital part of this research is gathering feedback from the public.
So, we’re looking for volunteers who would be happy to share their views.
Purpose of customer development
The aim of customer development is to make it quicker and easier for customers to interact with the council while also freeing up valuable resources.
How we do this
We work alongside the Customer Technology team to examine council services and identify how they can be improved. Often this is through the introduction of new technology, which enables our processes to be quicker and easier.
Any change made to a service is guided by our research into both customer and staff needs, so we greatly appreciate those who sign up to provide feedback.
How you can get involved
To get involved, fill out our short survey and we’ll add you to the Customer Development volunteer database.
We’ll seek your opinion as we evaluate council processes, and you may even be first to trial new council services.