You have a number of rights in relation to the personal information we collect and use about you.
Further information about these rights can be found on the Information Commissioner's individual rights page.
You have the following rights:
- the right to be informed about how your information will be used.
- the right of access to your personal information.
- the right to rectification, which is the right to require the council to correct any mistakes.
- the right to request the erasure of any personal information held by the council where the council no longer has legal reason to hold the information.
- the right to request that your information is only processed in certain ways.
- the right to data portability.
The right to object to the council processing your personal information.
These are not absolute rights are there may be circumstances where the council is legally obliged to process your information in a particular way.
For example, your details will be accessed by the council staff who need this to provide you with a service and if the service is provided by an external agency, that agency. We are also legally obliged to protect public funds, so details will be checked internally for fraud prevention and verification purposes and may be shared with other public bodies for the same purpose.
Right to be informed
Our Data Protection Officer, Allison Black, monitors Renfrewshire Council's compliance with the law and can deal with any concerns you have about how we handle personal data.
You have the right to ask more details on:
- what information we hold about you and how to ask us to correct any mistakes
- agreements we have with other organisations for sharing information
- circumstances where we can pass on your information without telling you, for example, to prevent and detect crime or produce anonymised statistics
- our instructions to staff on how to collect, use and delete your personal information and
- how we check information we hold is accurate and up to date.
You can exercise any of these rights by contacting us:
Right to complain
When we ask you for information, we will abide by all relevant legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
However, if you are unhappy with the way we process your personal data you have the right to complain.
Any complaints regarding your data should be addressed to the Data Protection Officer, Allison Black on dataprotection@renfrewshire.gov.uk.
If the matter is not resolved, you can contact the Information Commissioner's Office, who can also provide independent data protection advice. The address and contact details for the Information Commissioner's Officer are: