Parking, roads and transport

Report a faulty parking ticket machine

Renfrewshire Council
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What this service is

Let us know if you find an issue with a parking machine and you cannot pay for parking.

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Who can apply for this service
What you can use this for
Before you apply

If your nearest parking ticket machine will not let you pay, you still need to try to pay for parking.

Use another parking ticket machine

If another parking ticket machine is nearby, you should use that machine instead.

Pay using RingGo

You can pay for parking by using the RingGo app:

If there is not another machine and you cannot use RingGo

If there are no other parking machines nearby and you're unable to use RingGo to pay for your parking, then you can park for free - but you still need to fill in our online form to report the faulty parking machine and provide your vehicle registration number.

How to report a faulty parking ticket machine
Online
Report online

Use our online form to report a faulty parking ticket machine.

You can also use this form to provide your vehicle registration number to park for free if there are no other parking machines nearby and you're unable to use RingGo to pay for your parking.

Report a faulty parking ticket machine

Other ways to apply
If you need help to apply
After you’ve reported the fault

Thank you for reporting the fault. We may contact you for more information.

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Report an issue with roads or street lighting

Renfrewshire Council
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What this service is

It's important that our roads are safe and well lit. Tell us if you know about an issue with a road or street lighting.

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Who can apply for this service
What you can use this for
Before you report an issue

You can use our online form to report these issues online:

  • road faults
  • street lighting faults
  • other road issues.

Road faults

Road faults you can report online include issues with:

  • potholes
  • road carriageways
  • footways
  • street drainage
  • traffic signs
  • traffic signals
  • street furniture
  • street name plates
  • roads and footway flooding.

Street lighting faults

Street lighting faults you can report online include issues with:

  • light not lit
  • light always on
  • damage to lighting column
  • exposed wiring / door off
  • unsecure lantern
  • illuminated bollard
  • zebra crossing
  • illuminated sign
  • LED lighting.

For street lighting faults, we'll ask you for the reference number on the side of the lighting column.

Other road issues

Other road issues you can report online include issues with:

  • bus shelters
  • bridges
  • car parks
  • trees or weeds obstructing a road.

Traffic signal faults

Traffic signal faults are a road safety issue. Instead of reporting this online, please phone us and say that you want to report a traffic signal fault so that we know about it right away:

How to report an issue
Online
Other ways
Report online
How to report other issues

Faulty parking ticket machines

Find out how to report a faulty parking ticket machine.

Grit bins

Read our guide on gritting in winter weather, which will tell you how to:

  • find your nearest grit bin
  • tell us if we need to refill a grit bin
  • report a road that needs clearing if there's heavy snowfall
  • get free gritting supplies from the council.

Trunk roads and motorways

Scottish South West Trunk Roads is responsible for trunk roads and motorways in the Renfrewshire area.

Report a problem to South West Trunk Roads online for issues on trunk roads and motorways.

These roads include:

  • A701
  • A725
  • A726
  • A75
  • A76
  • A77
  • A737
  • M74
  • M8
  • M898
  • A898
  • A8
  • A82
  • A751
  • M77
  • A78
  • M80
  • A80
  • A738
  • M73.
If you need help to apply
After you’ve reported the issue

Thank you for taking the time to report the issue. We'll investigate it and do any necessary repairs.

Other financial support you could get
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Renew, replace or return your Blue Badge

Renew your Blue Badge

Your Blue Badge has an expiry date on it. You should apply up to 12 weeks before it expires.

You can reapply for yourself, or someone else can apply for you.

Renew your Blue Badge online (GOV.UK website)

The fee for renewing a Blue Badge is £20. We'll contact you about paying the fee if your Blue Badge is renewed.

Replace a lost, stolen or damaged Blue Badge

If your Blue Badge is lost or stolen, you must report it to the police.

Replace your Blue Badge online (GOV.UK website)

You can apply for yourself, or on behalf of a relative, somebody you care for, or somebody that needs a badge due to their disability or condition.

If your Blue Badge has been lost, you'll need a lost property reference number.

If your Blue Badge has been stolen, you'll need a crime reference number. 

You can get the reference number when you report it to the police.

There is a £20 administration charge for a replacement badge, which you can pay after we confirm your replacement.

Your replacement badge is valid until the expiry date of the original badge. If your badge is due to expire in the next 3 months, you should reapply for a new badge instead.

The lost or stolen badge is cancelled when you ask for a replacement. It is a criminal offence to use a cancelled badge, with a fine of up to £1,000.

Return and cancel your Blue Badge

You should:

  • return your Blue Badge if you no longer need it
  • return the Blue Badge if your relative or the person you care for no longer needs it.

Return the Blue Badge by posting it to us:

FAO Blue Badge Team Renfrewshire Council Customer Service Centre Cotton Street Paisley PA1 1AN

If you cannot apply online

If you cannot apply for a Blue Badge online, contact us to apply by email or phone:

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What evidence you need to provide for a Blue Badge

Proof of identity

Your proof of identity can be a:

  • birth or adoption certificate
  • certification of British nationality
  • civil partnership certificate or dissolution certificate
  • HM Forces ID Card
  • identity card for foreign nationals
  • marriage or divorce certificate
  • passport
  • valid driving licence.

Proof of address

We'll need proof that you live in Renfrewshire, such as:

  • award letter from the Service Personnel and Veterans Agency (SPVA)
  • benefit award letter from the Department of Work and Pensions (DWP)
  • confirmation letter from Social Services
  • confirmation letter from school
  • consent to check Council Tax database
  • consent to check school records
  • council tax bill from the last 12 months
  • housing benefit award letter
  • pension letter
  • valid driving licence.

Evidence you do not need a further mobility assessment

If you can apply for a Blue Badge without an assessment, you'll need to provide proof:

  • of specific qualifying mobility benefits
  • of severe sight impairment
  • you receive War Pensioner's Mobility Supplement
  • you've received certain tariffs of the Armed Forces and Reserved Forces (Compensation) Scheme and certified as having difficulty walking.

Specific qualifying mobility benefits

This is proof that you receive the:

  • higher rate of the mobility component of Disability Living Allowance (DLA)
  • mobility component of Personal Independence Payment (PIP):
    • 8 points or more in respect of 'moving around', or
    • 12 points or more in respect of 'planning and following journeys'

This proof should be your award letter, dated within the last 12 months.

If your award letter is more than 12 months old, you must provide your most recent annual uprating letter. The uprating letter for Personal Independence Payment (PIP) must confirm the points you are awarded.

If you've lost your award letter or your uprating letter, phone the The Department of Work and Pensions (DWP) on 0800 121 4433 or textphone on 0800 121 4439.

If your benefit has transferred to Social Security Scotland, phone 0800 182 2222.

Severe sight impairment

Your proof of severe sight impairment should be a:

  • Certificate of Vision Impairment (CVI)
  • previous equivalent BP1 form signed by a Consultant Ophthalmologist and held by your Social Services Department or local visual impairment society.

War Pensioner's Mobility Supplement

This should be an award letter from the Service Personnel and Veterans Agency (SPVA).

If you've lost your award letter, you can phone the Service Personnel and Veterans Agency (SPVA) on freephone 0800 169 2277.

Armed Forces and Reserved Forces (Compensation) Scheme and certified as having difficulty walking

This should be an award letter from the Service Personnel and Veterans Agency (SPVA) confirming you have been:

  • awarded a lump sum benefit at tariffs 1 to 8 of the Armed Forces and Reserved Forces (Compensation) Scheme
  • certified as having a 'permanent and substantial disability which causes you to be unable to walk or have very considerable difficulty in walking'.

Your data

To prevent and detect fraud, we sometimes must share information provided to us with the National Fraud Initiative. You can read our privacy policy about how we collect, use, and share your data.

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What this guide is

If your badge application is approved, we'll contact you about any information or proof we may still need and how you can pay the £20 fee.

To give you a Blue Badge, we'll need:

  • proof of identity 
  • proof of your address
  • evidence you do not need a further mobility assessment if you have proof
  • a recent passport style photograph in colour
  • the £20 fee, which you can pay after you've been approved for the badge.
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Apply for a Blue Badge

Renfrewshire Council
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What Blue Badges are
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Who can apply
What you can use this for
Before you apply

Find out what evidence you'll need to provide.

Complete all sections of the application form. This helps us make our decision.

Read about applying on the Scottish Government's website.

How to apply
Online
Other ways
Apply online

You can apply for yourself, or someone else can apply for you.

Apply for a Blue Badge (GOV.UK website)

Other ways to apply

If you cannot apply online

If you cannot apply for a Blue Badge online, contact us to apply by email or phone:

Risk in Traffic Blue Badge

If you want to apply for a Risk in Traffic Blue Badge, download and fill in this form:

Once you've filled in the form, send it to us by email or by post:

FAO Blue Badge Team Renfrewshire Council Customer Service Centre Cotton Street Paisley PA1 1AN

Register for an exemption for Low Emission Zones

Use your Blue Badge number to register for an exemption to drive in a Low Emission Zone (LEZ). The exemption applies to all LEZs in Scotland.

You must register your exemption before midnight on the day you travel. Otherwise, you may get a fine called a Penalty Charge Notice (PCN).

Register for an LEZ exemption (mygov.scot)

If you need help to apply
After you’ve applied

After you've applied, an occupational therapist will review the information you provided and complete a desktop assessment. They may invite you to attend a further assessment.

During the assessment process, we may access your information that we hold on our electronic health and social care records.

It can take up to 12 weeks to get a decision if you need an assessment. We'll contact you about the decision.

Blue Badges are issued from a national distribution centre, and it can take up to 10 working days for your badge to arrive at your home address. You'll also get an information booklet and parking clock to use if you're travelling in England and Wales.

£20
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How much it costs

The fee for a Blue Badge is £20. We'll contact you about paying the fee if you're approved for a Blue Badge.

You'll then be able pay for your Blue Badge with our online payment form or by phoning us on 0300 300 0300.

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Who can apply for a Blue Badge

People who automatically get a Blue Badge

You automatically qualify for a Blue Badge if you're aged 3 or over and at least one of the following applies:

  • you receive the higher rate of the mobility component of the Disability Living Allowance (DLA)
  • you receive a Personal Independence Payment (PIP) because you cannot walk more than 50 metres (a score of 8 points or more under the ‘moving around’ activity of the mobility component)
  • you're registered blind (severely sight impaired)
  • you receive a War Pensioners’ Mobility Supplement
  • you have received a lump sum benefit within tariff levels 1 to 8 of the Armed Forces and Reserve Forces (Compensation) Scheme and have been certified as having a permanent and substantial disability that causes inability to walk or very considerable difficulty in walking
  • you receive the mobility component of PIP and have obtained 10 points specifically for descriptor E under the ‘planning and following journeys’ activity, on the grounds that you're unable to undertake any journey because it would cause you overwhelming psychological distress.

If you have any score other than 10 points under descriptor E in the ‘planning and following journeys’ activity of PIP, you may still be eligible for a Blue Badge, but you do not automatically qualify. This includes if you have a higher score of 12. You'll have to provide evidence to demonstrate your eligibility, which will be assessed as part of your application.

You'll need to provide evidence of the criteria you meet.

Learn more about who automatically qualifies for a Blue Badge (mygov.scot).

People who may get a Blue Badge

You may be eligible for a badge if one or more of the following applies:

  • you cannot walk at all
  • you cannot walk without help from someone else or using mobility aids
  • you find walking very difficult due to pain, breathlessness or the time it takes
  • walking is dangerous to your health and safety
  • you have a life limiting illness, which means you cannot walk or find walking very difficult and have a SR1 form
  • you have a severe disability in both arms and drive regularly, but cannot operate pay-and-display parking machines
  • you have a child under the age of 3 with a medical condition that means the child always needs to be accompanied by bulky medical equipment
  • you have a child under the age of 3 with a medical condition that means the child must always be kept near a vehicle in case they need emergency medical treatment
  • you're constantly a significant risk to yourself or others near vehicles, in traffic or car parks
  • you struggle severely to plan or follow a journey
  • you find it difficult or impossible to control your actions and lack awareness of the impact you could have on others
  • you regularly have intense and overwhelming responses to situations causing temporary loss of behavioural control
  • you frequently become extremely anxious or fearful of public/open spaces.

You'll need to provide evidence of the criteria you meet.

Learn more about who else can get a Blue Badge (mygov.scot).

Risk in Traffic Blue Badge

You, or someone you care for, may be able to get a Blue Badge if you have diagnosed mental disorder or cognitive impairment where it is difficult to control behaviours that put you or others at risk in traffic.

To apply for a Blue Badge for this reason, you'll need to show us:

  • you have a diagnosed mental disorder
  • your safety or other people's safety may be at risk during journeys
  • that other ways of preventing the risk have not worked.

We'll need information from your healthcare professional or social worker professional to show this.

Blue Badges for children under 3 with specific medical needs

You may be able to get a Blue Badge for your child if they're under 3 and they have a specific medical condition that means they always need to have bulky medical equipment with them.

Your child could get a Blue Badge if:

  • they always need the equipment
  • it cannot be carried around easily
  • they need to be near a vehicle in case they need to be treated in the vehicle
  • they need to be taken somewhere else quickly where they can be treated.

You'll need to provide us with a letter from a healthcare professional with:

  • details of the child's medical condition
  • the equipment, its size and portability
  • the necessary treatment your child needs.

Organisations

Your organisation may be able to get a Blue Badge if you provide care and transportation for disabled people in Renfrewshire who need a Blue Badge.

Organisations like residential care homes, hospices, or local authority social services departments can apply for a Blue Badge.

Taxis, private hire operators and community transport operators are unlikely to get an organisational Blue Badge as their primary business is not the care of disabled people.

Your organisation should have a clear need for its own Blue Badge, rather than using the individual Blue Badges of the people being transported.

If you use the badge when there are no passengers in the vehicle who need a Blue Badge, you could be fined up to £1,000.

A senior member of your organisation should apply and include an organisation stamp or letter-headed paper as part of the proof.

Apply for a Blue Badge

Find out how to apply for a Blue Badge.

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What Blue Badges are

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What Blue Badges are

The Blue Badge scheme supports people with a disability to lead independent lives. The badge provides parking concessions for on-street parking, allowing badge holders to park close to where they need to go.

You do not need to own a car or be able to drive one. The badge is personal to you. You can use it in any vehicle that you're travelling in as a driver or a passenger within the UK and some EU countries.

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Apply for a cross-pavement charging grant for electric vehicles

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Up to £3,500
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What the grant is

If you have an electric vehicle but do not have off-street parking, you could get a grant of up to £3,500 to safely charge your vehicle without trailing cables across the pavement.

The grant can fund solutions such as charging gullies (cable channels in the pavement) and pop-up chargers. These would connect to your home charge point, which you must already have or be in the process of getting.

This grant is a pilot funded by the Scottish Government. Because the grant is a pilot, it may or may not be available in the future.

This grant contributes to Renfrewshire’s Plan for Net Zero by lowering transport carbon emissions.

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Who can apply

You can apply for the grant if you:

  • live in Renfrewshire
  • have an electric vehicle
  • have access to a home charge point (an electric vehicle charger) but do not have off-street parking.
What you can use this financial support for
Who’s received funding
Before you apply

The grant is funded by the Scottish Government and delivered by the Energy Saving Trust.

You should read about the grant on the Energy Saving Trust website before you apply. This is where you can find all the details about the grant.

How to apply
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Apply online
Apply online
  1. Once you’ve read about the grant on the Energy Saving Trust website, you should get a quote from an installer to use as evidence of how much the work will cost.
  2. Before applying for the grant, you must apply for a road opening permit through the council. This permit gives you our permission to do the work.

    You can apply for the permit yourself, but many people ask the installer who will be doing the work to include the cost of the permit in their quote.

    If your grant application is successful, then part of the grant will go to you or the installer (whoever paid for the permit) to cover the cost of the permit. If your grant application is not successful, then you will not be able to get a refund for the permit cost.

    Apply for a road opening permit

  3. Once you have a quote and a permit, then you can apply for the grant.

    Apply for the cross-pavement charging grant (Energy Saving Trust website)

If you need help to apply

Applications for this grant are now closed.

After you apply

The grant is delivered by the Energy Saving Trust, not Renfrewshire Council.

The Energy Saving Trust will usually let you know the outcome of your application within 8 working days.

Email the Energy Saving Trust at crosspavementgrant@est.org.uk if you have any questions about the grant.

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