Service request

Report an issue with roads or street lighting

What this service is

It's important that our roads are safe and well lit. Tell us if you know about an issue with a road or street lighting.

Before you report an issue

You can use our online form to report these issues online:

  • road faults
  • street lighting faults
  • other road issues.

Road faults

Road faults you can report online include issues with:

  • potholes
  • road carriageways
  • footways
  • street drainage
  • traffic signs
  • traffic signals
  • street furniture
  • street name plates
  • roads and footway flooding.

Street lighting faults

Street lighting faults you can report online include issues with:

  • light not lit
  • light always on
  • damage to lighting column
  • exposed wiring / door off
  • unsecure lantern
  • illuminated bollard
  • zebra crossing
  • illuminated sign
  • LED lighting.

For street lighting faults, we'll ask you for the reference number on the side of the lighting column.

Other road issues

Other road issues you can report online include issues with:

  • bus shelters
  • bridges
  • car parks
  • trees or weeds obstructing a road.

Traffic signal faults

Traffic signal faults are a road safety issue. Instead of reporting this online, please phone us and say that you want to report a traffic signal fault so that we know about it right away:

How to report an issue

Report online

How to report other issues

Faulty parking ticket machines

Find out how to report a faulty parking ticket machine.

Grit bins

Read our guide on gritting in winter weather, which will tell you how to:

  • find your nearest grit bin
  • tell us if we need to refill a grit bin
  • report a road that needs clearing if there's heavy snowfall
  • get free gritting supplies from the council.

Trunk roads and motorways

Scottish South West Trunk Roads is responsible for trunk roads and motorways in the Renfrewshire area.

Report a problem to South West Trunk Roads online for issues on trunk roads and motorways.

These roads include:

  • A701
  • A725
  • A726
  • A75
  • A76
  • A77
  • A737
  • M74
  • M8
  • M898
  • A898
  • A8
  • A82
  • A751
  • M77
  • A78
  • M80
  • A80
  • A738
  • M73.

After you’ve reported the issue

Thank you for taking the time to report the issue. We'll investigate it and do any necessary repairs.