Service request

There are 3 steps to help resolve issues with your address not being recognised.

1. If you’re having problems choosing your address for deliveries or with utilities providers, tell us by email addressenquiries@renfrewshire.gov.uk. We'll attempt to resolve the problem and tell delivery and utility companies.
2. Apply to have your address formally confirmed by us so that other organisations can recognise it.
3. Request that your property has its address changed, such as the addition or change of a name.

You need to be the resident at the address having the issues.

You can apply to have your address formally confirmed by us so that other organisations can recognise it.

You can request that your property has its address changed, such as the addition or change of a name.

What you cannot use it for

This service is for an existing property only.

If your property is being created from a new-build, merger or sub-division, and requires an official address, see [ request street naming and numbering for new developments. ]

Step 1: problem with your address

If you're having problems choosing your address for deliveries or with utilities providers, we'll attempt to resolve the problem and tell delivery and utility companies.

Tell us by email addressenquiries@renfrewshire.gov.uk   

Step 2: official confirmation of your existing property's address

You can apply to have your address formally confirmed by us so that other organisations can recognise it.

It costs £84 to confirm an address.

Apply online:

Confirmation of existing property address 

Step 3: request an address change

You can request that your property has its address changed, such as the addition or change of a name.

It costs £84 to change a property name or number.

Apply online:

Change of property name or number

After you've submitted your request for an official confirmation of your existing property's address, we'll contact you with details of how to make a payment and what we'll do next.

After you've submitted your request for a change of property name or number, we'll contact you with details of how to make a payment if you did not do this during your application.

We aim to acknowledge an application or request within 5 working days. Completion of the service will vary depending on the type of query or request, but in all circumstances we'll try to resolve it as soon as possible.

All changes to property numbers or names and to street names will follow the Street Naming and Numbering Protocol.

We'll only change street names or numbers where there is a clear and unavoidable need to resolve confusion or an error.

There’s no cost for the first step where we attempt to resolve issues you have in selecting your address for deliveries and with utilities providers.

It costs £84 to have your address formally confirmed by us.

It costs £84 to change a property name or number.

As a developer you need to make an application to have new street names or property numbers allocated when work starts on site.

You need to be the developer or agent working on behalf of the developer.

If you’re creating property as a new-build, merger or sub-division you’ll need to request an official address so that the property is recognised by emergency services, public utility companies and Royal Mail.

What you cannot use it for

This service is for new developments only. If you’re having problems with an existing address, find out how to make an enquiry about your address or request an address change.

You'll need to provide:

• approved planning and building warrant permissions
• plans showing the layout of the development.

The plans that you upload should:

• be in electronic format, preferably PDF files
• clearly identify all new streets and properties being created
• be for each floor with new properties, so that for flats or sub-divided properties you can get a separate address for each unit.

You can also include suggestions for street names.

Apply for street naming and numbering  

We aim to acknowledge an application or request within 5 working days. Completion of the service will vary depending on the type of query or request, but in all circumstances, we'll try to resolve it as soon as possible.

If you do not make a payment when you completed the form you need to make the payment before we allocate new addresses.

Once all new addresses have been allocated and approved, we'll send details to people and organisations who need to keep up-to-date records, such as the emergency services, public utility companies and Royal Mail.

All street names and property numbers will follow the Street Naming and Numbering Protocol.

It costs £199.50 for each new street name.

The cost for each new property depends on how many properties you are building.

Related services

See also:

• register a death
• death and bereavement support.

You can use the Tell Us Once service to let the council and government organisations know that a person has died. They’ll tell the relevant departments and services about the death, and the services that person was receiving will be stopped.

This means that you do not have to contact each organisation and department separately. The Tell Us Once service does that for you.

When someone has died, there are lots of things that need to be done, at a time when you probably least feel like doing them.

One of these is contacting the government departments and local council services that need to be told.

When you register the death the Registrar will give you a unique reference number so you can use the Tell Us Once service.

You’ll need the Tell Us Once reference number that you got from the registrar.

You’ll also need the following details of the person who died:

• surname
• date they died
• name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
• if there’s a surviving spouse or civil partner, the name, address, telephone number and the National Insurance number or date of birth of the spouse or civil partner
• if there’s no surviving spouse or civil partner or their spouse or civil partner is not able to deal with their affairs, the name and address of their next of kin
• if they died in a hospital, nursing home, care home or hospice, the name and address of that institution.

Read the full list of what you’ll need to provide on Tell Us Once (GOV.UK).

Tell Us Once (GOV.UK)

We’ll tell the following council services about the death:

• Housing Benefit
• council tax  
• collection of payment for council services
• libraries
• electoral services
• Blue Badges
• adult services
• children's services
• council housing
• concessionary travel
• other service areas of the council that may need to update their records.

You can read the full list of the government departments that will be told about the death on Tell Us Once (GOV.UK).

Our transfer process is quick and easy. Contact us to start the process.

Reasons to transfer to us

You can:

• keep Renfrewshire children living in the area
• foster children from a wide range of ages, from 0 to 21
• giving back to your local community.

You could get up to £31,990.92 a year for each child that you foster.

This is from:

• a weekly fostering payment or £330.46 per child
• an allowance of up to £284.75 per week per child to cover food, clothing, schooling, and other costs..

We provide:

• support and training before and during fostering
• dedicated social worker always on hand
• access to Renfrewshire’s local carer support group.

See support and training for foster carers.

See allowances and payments for foster carers.

To talk to us about transferring from a fostering agency to Renfrewshire Council use our contact form.

Contact us about fostering

To talk to us about transferring from a fostering agency to Renfrewshire Council, you can phone 0300 300 1199.

Anyone has the potential to become a foster carer. If you’re enthusiastic about looking after children and want to play your part in putting them on the road to success, you might have what it takes.

People of all backgrounds can register their interest in fostering and support the wide range of children living in Renfrewshire.

Basic requirements to foster

To register your interest, you must:

• be over 21
• have a spare bedroom
• be currently in good health.

You can:

• be employed, self-employed, or unemployed
• be married or living together in a committed and enduring relationship
• be single (any gender)
• have any sexual orientation
• have your own children or no children
• own or rent the property you live in
• be of any religious background or none.

In return for your commitment, we offer:

• dedicated support from professional social workers
• comprehensive training
• access to local foster carer network and monthly support group
• payments of up to £581.92 per week, per child. 

Find out more about becoming a foster carer and giving children the chance of a positive, brighter future.

You can ask for a:

• chat with a foster carer
• fostering information pack to be emailed to you
• chat with the fostering team.

To talk to us about fostering use our online form.

Contact us about fostering

To talk to us about fostering on the phone on 0300 300 1199.

To talk to us about fostering and adoption:

• phone 0300 300 1199
• email childrenandfamilies@renfrewshire.gov.uk

Register for e-billing if you’d like to get your council tax bill by email instead of getting a paper bill in the post.

Before you register for e-billing for council tax, make sure you have your council tax reference number (find it at the top of your most recent bill).

If you have any questions before you register, contact us online.

Register for e-billing for council tax

We’ll contact you by email or text, depending on the information you gave us when registering, to let you know once we’ve switched you to e-billing for council tax.

We’ll aim to contact you within 10 days.

After that, you’ll start getting your council tax bills by email.
 

Once you subscribe using your email address, we’ll send you an email reminder the day before each of your bin collection days.

Right now, you can subscribe to reminders for only 1 address at a time. You'll be able to subscribe to reminders for multiple addresses later in 2026.

If you live in Renfrewshire, you can subscribe to our bin collection email reminders.

These email reminders are for homes where you put your own bins out, including if someone helps you do this. They’re not for flats with shared bins or businesses.

You can subscribe to bin collection email reminders on our website.

1. Select the button below to view our bin collection day page.
2. Search for your postcode.
3. Select your address from the list.
4. In the section called ‘Get bin collection email reminders’, enter your email address to subscribe to reminders for that collection address.

Subscribe to bin collection email reminders
 

Once you subscribe using your email address, we’ll send you an email reminder the day before each of your bin collection days.

If you’re not getting the reminders in your inbox, they could be in your spam folder.

You can unsubscribe from the email reminders on our website:

Unsubscribe from bin collection email reminders

You can donate laptops, tablets and phones that are less than 10 years old and in good condition by bringing them to one of these Renfrewshire libraries:

• Paisley Central Library
• Johnstone Library
• Renfrew Library
• Ferguslie Park Library.

View library addresses and opening hours.

Library staff will give all donated devices to Pachedu, our partner organisation for this recycling programme. Then, the staff at Pachedu will:

• securely wipe (factory reset) all devices
• refurbish them
• give them to people in Renfrewshire who need them.

Donating unwanted laptops, tablets and phones helps reduce waste and helps people in need.

Make sure any laptops, tablets or phones you want to donate are less than 10 years old and in good condition.

If your devices are more than 10 years old, look for another way to donate or sell your device, or you can recycle them at one of our household waste recycling centres. 

We cannot accept a device that has a swollen battery. If your device has a swollen battery or is showing signs of this, you can recycle them at one of our household waste recycling centres.

Find out how to recycle other types of small electric appliances – such as kitchen appliances, children’s toys, or power cords and plugs – at our libraries’ WEEE Banks instead.

Personal data removal

Before donating, please ensure all personal data has been erased from your device. This include files, photos, saved passwords, and any linked accounts. You can do this using the relevant link below:

• Reset your Windows device (Microsoft.com)
• Reset your Apple device - iPhone, iPod, iPod Touch (Apple.com)
• Reset your Apple Mac (Apple.com)
• Reset your Android device (Android.com)

The device will also be securely wiped in a professional manner by Pachedu.

First, fill in this online form:

Donate a laptop, tablet or phone

Then, bring your device to one of these Renfrewshire libraries and speak to the library staff at the counter:

• Paisley Central Library
• Johnstone Library
• Renfrew Library
• Ferguslie Park Library.

If you have lots of devices to donate, contact Pachedu directly – they’ll be able to arrange a collection with you:

• phone 07554 942791
• email esther.misajel@pachedu.org.

We cannot return donated devices to you once you’ve left them with our library staff for recycling.

The staff at Pachedu will securely wipe (factory reset) all devices, refurbish them, and give them to people in Renfrewshire who need them.

For more information, contact Pachedu by:

• phone 07554 942791
• email esther.misajel@pachedu.org.

Library staff in the 4 participating libraries will also be able to help.

Enforcement

Police Scotland will enforce the rules in any approved zones. Breaking the rules could lead to a fine or prosecution.

Renfrewshire Council's current position

Renfrewshire Council has agreed to use firework control zone powers.

To date, no requests received have met the criteria.  

A firework control zone (FCZ) is a defined geographical area in which it is illegal to use fireworks on private domestic property.  

The Fireworks and Pyrotechnic Articles (Scotland) Act 2022 introduced a discretionary power for councils to designate firework control zones, where there is evidence that this can resolve a problem.

Zones are designed to reduce harm caused by fireworks, such as:

• noise and disruption
• distress to animals
• impact on vulnerable people
• anti-social behaviour
• environmental damage.

Residents and community groups can apply to have a zone in their area.

Zones must be evidence-based, limited solely to areas, dates and times where it can make a difference, and subject to an extensive consultation process outlined in the Guidance on Firework control zones for Local Authorities (Scottish Government).

Renfrewshire Council is responsible for establishing zones after an application has been accepted.

Breaches of an established zone are enforced by Police Scotland.

A firework control zone can:

• ban fireworks in gardens and private spaces
• let communities request zones
• apply rules to specific areas and times
• help tackle social problems
• make illegal use a criminal offence.

A firework control zone cannot:

• ban organised public displays, such as weddings or council events
• stop shops from selling fireworks
• cover large areas, like whole towns
• stop bonfires or noise from travelling
• be used as a quick fix or first option.

Who can apply

You can apply if you're part of a:

• community group (with at least 25 signatures)
• welfare or support organisation
• Community Council
• Local Partnership Area.

When to apply

Applications are open from 17 November 2025 to 30 January 2026.

What to include

Your request should explain:

• what the problem is (things such as noise, safety, animal distress)
• where the zone should be
• when it should start and end.

Apply for a firework control zone

You can email us on ts.es@renfrewshire.gov.uk to request a paper version.

Your application will be reviewed within 4 weeks. If it can proceed to the next stage, we'll ask you for supporting evidence.

The evidence provided must be provable. You can read details about what is considered as relevant evidence in the Guidance on Firework control zones for Local Authorities (Scottish Government).

The stages of the process are:

1. Review panel - in early March, a team from the council and partner organisations will look at all evidenced requests. If your request is rejected, you'll get feedback - and you won't be able to reapply for the same area for 12 months.
2. Consultation - if your request is accepted, we'll run a public consultation from late April to late July. We'll ask people who live or work in the area, nearby communities, and relevant organisations for their views.
3. Decision - we'll publish the final decision by 15 August. If approved, the zone will come into force by 15 October.

List of memorial masons registered to work in our cemeteries

If you need to repair or install a new memorial in one of our cemeteries or churchyards you can only use a memorial mason from this list:

• B Main Sculptors, 282 Main Street, Cambuslang, G72 7EG. Phone 0141 641 0088.
• Buchanan Memorials, 26 Cemetery Road, Glasgow, G52 1ST. Phone 0800 072 8033.
• James Dykes Funeral Services, 80 Mount Street, Cumberland Court, Nottingham, NG1 6HH. Phone 01560 318 046.
• Flawless Memorials, 12 Stoneside Square, Glasgow, G43 1HZ. Phone 07956 800 587.
• Forever Memorials, 50 Mollinsburn Street, Glasgow, G21 4SE Phone 0141 816 7400.
• Garner Memorials, 130 Hawkhead Road, Paisley, PA2 7BE. Phone 0141 848 5938.
• Charles Lipton Ltd, 5 Crosshill Road, Glasgow, G64 ZPZ. Phone 0141 762 3733.
• P Lipton & Sons Ltd, 7 Gourock Street, Glasgow, G5 9RY. Phone 0141 429 7341.
• MacDougall Memorials Ltd, 29 Queen Drive, Kilmarnock, KA1-3XF. Phone 01563 523 142.
• MacIntyre Memorials, 38 Watt Road, Glasgow, G52 4RY. Phone 0141 882 3772.
• Mackays Memorial Headstones, Unit 2 Tomich Cafe, Invergordon, IV18-0LF. Phone 01862 832 022.
• McPherson Memorials, 5 High Street, Johnstone, PA5 8JZ. Phone 01505 321 166.
• Quinn Memorials, 42 Main Street, Kilbirnie, KA25 7BY. Phone 01505 685 455.
• George Rooney Memorials, St Convals Cemetery, Glasgow Road, Barrhead, G78-1TH. Phone 0141 880 5602.
• Robertson Memorials, 499 Windmillhill Street, ML1 2UF. Phone 01698 265 197.
• M Wallace Memorials, 27 Kevin Road North, Cumbernauld, G67 2BD. Phone 07827 665 296.
• Whiteside Memorials, Unit 6 Drumfrochar Place, Greenock, PA15 4BJ. Phone 0141 721 325.

To make any repairs or install any new headstones or memorials in our cemeteries and churchyards you must be registered on our Scheme for Memorial Masons.

Once on the scheme a memorial mason needs to apply for approval for each repair or installation they want to do.

You can join the scheme if you are a memorial mason and you meet the eligibility requirements.

A memorial mason must be registered on the scheme to work within any cemetery or churchyard under the management of the council.

Once registered, Scheme Members must ensure that any work carried out by them or on their behalf by any person working for them directly or as a sub-contractor or in any other capacity is in full compliance with the scheme rules and regulations.

Read the full Scheme terms and conditions.

You’ll need to:

• be registered with RQMF (Register of Qualified Memorial Fixers)
• or be able to provide a current certificate of compliance, which certifies that all work carried out in relation to the installation of a memorial, complies with British Standard 8415 supported by the National Association of Memorial Masons (NAMM) Code of Working Practice and British Register of Accredited Memorial Masons (BRAMM) The Blue Book.

You’ll need to provide a sample copy of the certificate of compliance you’ll use.

All certificates or register entries must be within the date of the Scheme Membership tenure, which runs for 12 months.

To apply you need to complete and sign the application form and declaration.

When you do this you agree to comply with the following law and standards (including as subsequently amended or reenacted):

• Renfrewshire Council’s Cemetery Policy and Management Rules
• NAMM Code of Working Practice (latest relevant edition)
• BRAMM The Blue Book
• The Health and Safety at Work etc. Act 1974
• Control of Substances Hazardous to Health
• British Standard 8415:2005
• other relevant British Standards
• all other relevant statutory requirements
• the terms of this Registration Scheme for Memorial Masons.

If we accept you onto the scheme we’ll give you a permit to display in your vehicle when you’re working in our cemeteries.

You’ll need to renew your place on the scheme every 12 months, if you want to stay on the scheme.
 

You’ll need to apply for approval each time that you want to repair an existing memorial or to install a new one.

Once you’re accepted on the scheme we’ll send you:

• memorial permission forms
• a checklist to get each stage of work approved.

There is no cost to join the scheme.