Renfrewshire Council

Contact us

Customer Service Centre, Renfrewshire House, Cotton Street, Paisley PA1 1AN Opening hours: Monday - Thursday, 8.45am - 4.45pm and Friday, 8.45am - 3.55pm Tel: 0300 300 0300

Renfrewshire House customer service centre and telephone line opening hours have changed.

The new times are from 8.45am to 4.45pm Monday to Thursday and between 8.45am and 3.55pm on a Friday.

These times reflect the core business hours of the council and follow a review of visitor and call volumes throughout the day.

Research has shown that there are substantially fewer phone calls and visits to the customer service centre between 8am and 8.45am and 4.45pm and 6pm with less than 5% of all contact between these times.

With more council services available online, 24/7, the change in opening hours will also help the council to focus resources on those who can't access online services or who need more support.

For customers who prefer the certainty of a specific appointment, new technology has been introduced, and is currently being piloted, that will offer customers the facility to pre book an appointment at the most convenient customer service location at a time most suitable for them.

Call us on 0300 300 0300 to speak to an adviser trained to handle enquiries about a range of services.

Emergency telephone numbers

  • Emergency home repairs (24 hours) - 0300 300 0300
  • Homeless persons (out of hours) -  0800 811 505. This is a freephone number from BT landlines although other mobile phone providers may charge for these calls. 
  • Antisocial Behaviour (9am - 10pm) - 0300 300 0380
  • Roads emergencies - 0300 300 0300
  • Fallen trees - 0300 300 0300
  • Flooding - 0300 300 0300
  • Dangerous buildings - 0300 300 0144
  • Environmental protection, food safety, trading standards (office hours) - 0300 300 0380
  • Education and Leisure Services (office hours) - 0300 300 0170

Social Work

  • All area offices - 0300 300 1199
  • Out of hours standby services - 0300 343 1505
  • Renfrewshire Care 24 is open 8am-10pm every day - 0141 314 7148 or 0141 314 7147

Customer service centres and points

 

VenueTimes
Customer Service Centre
Renfrewshire House
Cotton Street
Paisley
PA1 1AN

Monday - Thursday 
8.45am - 4.45pm

Friday
8.45am - 3.55pm

Renfrew Customer Service Point
Renfield Street
Renfrew
PA4 8RN
Monday - Thursday
9am - 12pm and 2pm - 3.45pm

Friday
9am - 12pm and 2pm - 2.45pm
Johnstone Town Hall
Church Street
Johnstone
PA5 8FA

Monday - Thursday 
8.45am - 4.45pm 

Friday 8.45am - 3.55pm

 

 

 

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