Report a housing repair
Report a repair to your home
You can report a repair by phoning 0300 300 0300, or you can email your non-emergency repair to the Customer Service Centre at: firstname.lastname@example.org. If you email your repair to us, please ensure you include your name, address and contact telephone number as well as details of the repair. Do not e-mail us if you want to report an emergency repair - please phone us on 0300 300 0300.
When you report a repair, please tell us as much as possible about the problem.
You will also have to tell us
- your name
- your address
- your phone number
- when you will be at home, or
- what arrangements you can make to let the repair service into your home.
As long as we have enough information to tell the contractor what they need to do, we will order the repair straight away.
If we need to look at the problem before we can order the repair, we will arrange for someone to visit your home.
Some emergency repairs are available 24 hours a day, every day of the year. Emergency repairs will be attended to out with normal working hours only when:
- there is a serious risk to health and safety
- there is a serious risk to the structure of the property, and.or
- the property is not secure.
If a serious fault occurs outside of normal working hours, and it is not safe to wait until the next working day, call us.
If the repair does not qualify as an 'out of hours emergency' because it does not require immediate attention, we will give you an appointment for the repair to be carried out the following working day.