Service request

Before we can collect general waste from your business, charity, or public sector body, you'll need to:

• buy bins for your premises
• arrange for us to collect your waste.

To arrange for us to collect your general waste, email us at bs.tradewaste@renfrewshire.gov.uk.

You'll need to tell us your name, organisation, and that you'd like us to start collecting your general waste.

Once you receive your bins, we'll collect your waste and recycling on a regular schedule. You'll need to present your bins before 7am, and we'll collect them between 7am and 6pm.

Once you've bought your bins, you'll need to request that we collect your general waste. The price for general waste collection depends on the type and quantity of bin (or sack, if this applies to you):

If you'd like us to collect general waste or recycling from your business, you'll need to:

• buy bins for your premises
• arrange for us to collect your waste.

To order bins for your business from us, email us at bs.tradewaste@renfrewshire.gov.uk.

You can buy bins in a variety of sizes to suit your needs. Some addresses in Renfrewshire use rubbish sacks instead of bins; we'll tell you if this applies to you once you get in touch with us.

Some households in Renfrewshire use sacks instead of bins. We provide these households with an annual supply of rubbish sacks and recycling sacks.

You can order more recycling sacks from us if you run out.

We do not provide additional black sacks for general waste. If you need additional black sacks, you'll need to purchase them privately.

Email us at mybins@renfrewshire.gov.uk.

Phone us on 0300 300 0300.

We cannot replace damaged or stolen bins and bin lids for free. This is true even if the bin was stolen, damaged during bad weather, or damaged by normal wear and tear.

You'll need to buy a new bin to replace the damaged one, unless we damaged it during collection.

To tell us that your bin is damaged and request a new one, phone us on 0300 300 0300.

We'll deliver any new bins you ordered, and collect any damaged bins, on one of your upcoming bin collection days.

Blue, green and brown bins are for recycling. Find out what goes in each bin.

Each household is allowed up to 2 of each recycling bin. You can order new bins if you need them.

If you're moving into a new-build home

If you're moving into a new-build home, the home will not automatically have bins when you move in. You'll need to order them.

If your bin was damaged or stolen

Find out how to report a damaged or stolen bin.

To buy additional or replacement recycling bins, phone us on 0300 300 0300.

Brown bins are available only in small and standard sizes.

If you're not generating enough waste to fill your grey bin, you can swap your curent bin for a smaller one.

To request a smaller grey bin, phone us on 0300 300 0300.

For most bin changes, you'll need to pay the full price for each bin, depending on its size. However, you'll only need to pay £27.60, not the standard price, if you're changing from:

• a 240 litre grey bin to a 140 litre grey bin
• a 360 litre grey bin to a 240 litre grey bin.

If you're regularly generating more waste than can fit into your grey bin, you can apply for a bigger grey bin.

If you apply, we'll look at why you need a bigger bin. Valid reasons for needing a bigger grey bin could include if you have more than 1 child using disposable nappies or there are 5 or more permanent residents in your home. You'll need to demonstrate that you're fully using our recycling services to qualify for a bigger grey bin.

Phone us on 0300 300 0300 if you want to switch from a 140 litre (small) bin to a 240 litre (standard) bin.

Apply online if you want to switch from a 240 litre (standard) bin to a 360 litre (large) bin.

Apply for a 360 litre bin

For most bin changes, you'll need to pay the full price for each bin, depending on its size. However, you'll only need to pay £27.60, not the standard price, if you're changing from a 240 litre grey bin to a 360 litre grey bin. You will not have to pay the £27.60 charge if you receive a full (100%) Council Tax Reduction or if you receive a council tax discount or exemption for a person with a severe mental impairment.

Indoor food waste caddy

We provide a free indoor food waste caddy and an annual supply of food waste liners so you can recycle your food waste.

Use your indoor food waste caddy to store your food waste before putting it in your brown bin.

Find out what goes in your indoor food waste caddy.

Food waste liners

We'll drop off an annual supply of food waste liners during one of your bin collection days each year. We cannot confirm what date this will be, but the supply should last you for another year.

Get more food waste liners

If you need more food waste liners, there may be some available at your local library or one of our household waste recycling centres. Otherwise, you can buy your own liners from your local supermarket.

Outdoor food waste caddy

Some addresses in Renfrewshire are not on a brown bin collection route. These homes have outdoor food waste caddies instead of brown bins.

Use your indoor food waste caddy to store your food waste before putting it in your outdoor food waste caddy.

You cannot order an outdoor food waste caddy if your home is on a brown bin collection route.

Check your bin collection calendar if you're unsure whether you should use a brown bin or an outdoor food waste caddy.

Phone us on 0300 300 0380 to order a new indoor or outdoor food waste caddy.

Check your bin collection day

If you think we've missed your bin, check your bin collection day to make sure you placed your bin on the pavement on the correct day. You can also use this feature to sign up for alerts to remind you when to put out your bins.

Why we could have missed your bin

If your bin was on the pavement on the correct day and we still missed it, it could be because:

• your bin was not on the pavement by 7am
• your bin was overfilled, so the lid could not close completely
• your bin lid was open
• your bin was too heavy to move
• your bin had unsuitable items in it (check what items can and cannot go in each bin)
• your brown bin did not display a garden waste permit (apply for a garden waste permit)
• there was severe weather or other factors beyond our control
• roadworks or parked cars blocked our access to your bin.

We'll collect your bin between 7am and 6:30pm on your collection day. Do not report your bin as missing until after 6:30pm.

If we did not collect your bin when we should have, you'll need to tell us within 2 days, unless you get help from the council to take out your bin.

If you get help from us to take out your bin, you can report a missed bin within 14 days.

Tell us that we've missed your bin

If you live in Renfrewshire and have items that are too big to fit in your bins, you can arrange for us to collect them from your home.

You also have other options:

• drop off items at one of our household waste recycling centres for free
• find out where you can donate items using this postcode checker (Zero Waste Scotland website).

When ordering your bulky waste collection, you'll need to list every item you'd like us to collect. We will not collect any items that are not listed.

We'll collect your items as soon as possible within 28 days.

Order a bulky waste collection

You cannot make any changes to your order once it's been placed.

We will not process any refunds once we receive your payment.

We will not collect any items that are not properly prepared for collection.

You'll need to place all your items in a single location near the kerb outside your home.

Follow the instructions below on how to prepare specific items for collection.

Upholstered furniture

You must keep any upholstered furniture items separate from any other items you've also asked us to collect. We will not collect items if they are not separated.

Many upholstered seating items are coated with chemicals called 'persistent organic pollutants' (or POPs) to slow down the spread of fire. By keeping upholstered seating separate from other waste items, we can avoid contamination during the recycling process.

Upholstered furniture includes:

• sofas and sofa cushions
• sofa beds
• armchairs
• kitchen and dining room chairs
• stools and foot stools
• home office chairs
• futons, bean bags and floor cushions
• electrical recliner chairs.

Other items

• Any bags of material, such as garden waste or rubble, should be light enough for one person to carry.
• Carpets and similar items should be cut to 4 feet in length or shorter and, if possible, covered with plastic so they do not become saturated with water. They should be light enough for one person to carry.
• Trees, branches, and wood should be cut to 4 feet in length or shorter, bundled, and tied together. They should be light enough for one person to carry. Remove or hammer in any nails sticking out from wood so it is safe to handle.
• We cannot collect American style fridge freezers because of their size, but you can take these to a household waste recycling centre instead. Other refrigerators and freezers must have their doors removed and positioned so that a child or small animal cannot get inside. We will not collect white goods with food or other items still in them. Since white goods are recyclable, we may collect them separately from other items in your booking.
• Any items that are sharp or broken should be wrapped in newspaper or a similar material.

If you live in council housing, you can order 2 free bulky waste collections each year. You'll need your rent reference number while submitting your request.

Otherwise, the cost depends on how many and what type of items you have.

The cost does not change based on item size.

General items or bags

General items are anything other than upholstered furniture or white goods. This includes individual items or filled bin bags.

• 1 to 5 general items or bags: £44.10
• 6 to 10 general items or bags: £77.20
• 11 to 20 general items or bags: £132.30
• Every item or bag over 20: £8.85 for each item or bag

Upholstered furniture

• Upholstered furniture: £49.65 for each item

White goods

• White goods: £49.65 for each item

We will not collect white goods with food or other items still in them.