Service request

Phone us on 0300 300 0300 if you have lost your keys to your home or key fobs to your building entrance.

You can also contact your local neighbourhood services who may have spare house keys or key fobs for main doors.

If you need a lock repaired or replaced in your home, you can report a repair online.

You need to tell us:

• your name
• your address
• what the problem is or what is missing (house keys, entrance fob etc.).

If you have lost your keys or key fobs, phone us on 0300 300 0300.

We will let you know how soon we can replace your keys.
 

You're responsible for taking care of your home, including replacing keys.

We advise that you leave a spare set of keys with family, friends or neighbours to avoid needing to request replacement keys or fobs.
 

If you live in a council-owned or council-shared building or block of flats, report a lighting fault on a stairs or close to us.

You can report this if you are a council tenant or you’re a private homeowner in a council-shared building.

If the lights or power are not working on the stairs or communal areas of your building, check if other people in your building or street are affected as well. 

If it’s an electrical power outage in your area, phone Scottish Power Energy Networks on 105 to report the issue. 

If the lighting issue just affects communal areas of your building, report it to us. 

Do not it attempt to fix the problem. It is not safe to investigate a power supply, switch, socket, or light that is not working.
 

Report a stair or close lighting fault

You can also report it by:

• email at repairs@renfrewshire.gov.uk
• phone on 0300 300 0300
• contacting your local neighbourhood services.

You’ll need to tell us:

• the address of the building
• your name, phone number and an email address, if you have one
• if you’re a council tenant or not
• the floor number where the issue is
• if there’s a door entry system in place
• the location of the fault, how many lights are out, or any other details you can provide.

We’ll send a repairperson to look into the issue. It will depend on the type of fault and where it is for how long it will take to be fixed.

If there’s still an issue with the lighting or it’s not safe in the halls or stairs, let us know.