Service request

More information

For advice and more information about the scheme, contact our owner services team:

• phone 0300 300 0300
• email ownerservices.hps@renfrewshire.gov.uk

What a missing share is

A missing share is where the majority of owners in a tenement or other flatted property agree to carry out common repairs or maintenance, but cannot take this work forward due to the minority of owners who are unwilling or unable to pay their share.

What the missing shares scheme is

We can help tenement flat owners in situations where one or more owners are not contributing to common repairs with a missing shares scheme.

Common repairs are any works that are needed to maintain the shared parts of a tenement style building.

We can consider paying a missing share if:

• the owners are responsible for repairs and maintenance work to shared areas of the building
• the majority of the owners have agreed to get the repairs or maintenance done
• the majority of owners have notified the non-paying owners that they are in the minority and their payment is needed in order for the works to take place
• it is unreasonable to ask an owner to pay
• if an owner cannot be found.

Payment of the missing shares will allow the other owners to carry on with the repair or maintenance to prevent more serious and expensive repairs in the future.

We also want to do this because it can help prevent Renfrewshire's tenement buildings falling into disrepair.

We'll then look to recover costs from the owners who have not paid for their missing share, plus any administration charges and interest.

The scheme is available to any fully privately owned tenement or flatted property.

If a property is owned by a landlord, it is the landlord's responsibility to pay their share of common repairs.

We can pay a missing share on essential common repairs and maintenance for works which have not yet started, to keep the building wind and watertight such as:

• replacing a roof
• replacing a gutter and roofline
• essential stonework.

How much you could get

You could get from £500 up to £10,000 for each missing share.

We cannot pay a missing share for work that has already started or completed.

Before applying for a missing share payment, you'll need to:

• identify the work that needs to be carried out
• get quotes for the repair from a contractor - the majority of owners must then agree to the work and agree to pay their share
• open a maintenance account - this is a bank account to hold the funds which are used to pay for common repair or maintenance costs
• calculate the share of costs for each owner
• write to all owners saying they must pay their share into the maintenance account by a specific date - this is called a Section 50 notice.

If you have a factor, they will be able to help you with this process. A factor manages and maintains the common parts of a tenement or flatted property owned by more than one homeowner, for example the stairways, hallways and lifts in a tenement flat.

Otherwise, you can nominate an owner in the building to act as the co-ordinator.

See more information on how to carry out each step in the process in our Tenement repairs scheme for owners and property factors leaflet.

If some owners are unwilling or unable to pay their share into the maintenance account by the date you have specified, you can apply for missing shares payment.

You can ask for an application form by emailing our owner services team at ownerservices.hps@renfrewshire.gov.uk.

You should complete and return this form to us by email along with the supporting information detailed on the application form.

After we receive your application, we will check to make sure:

• the repairs and maintenance are eligible and you have got competitive quotes for the work
• the Section 50 notice has been issued - if the conditions have been met, we will try and contact owners who have not paid their share into the maintenance account
• any owners with missing shares do not have existing debt with the council - we may not make any payments until this debt has been cleared.

If we decide to pay a missing share, we will then write to all owners before the work starts.

After the work is completed and we have received the final invoice, we will deposit the missing share costs into the maintenance account so the final bill can be paid.

If we decide not to pay a missing share, you can find more information and guidance on enforcing repairs on The Under One Roof website.

If you think dog fouling is an issue where you live, you can ask for a No Dog Fouling sign to be placed there. 

We only place No Dog Fouling signs in public places, not on private property or residential buildings.

You’ll need to tell us:

• an exact address for the sign, or the name of a local landmark or nearby place - not a residential address as we only place signs in public spaces.
• your name
• your phone number or email.

We’ll only contact you if we need more information about your request.

You can upload photos where you want the sign to be placed.

You can also tell us any other useful information, for example, if a previous sign has been removed or damaged, or how long the dog fouling has been an issue.

There is a separate form for reporting a dog owner who does not pick up their dog's fouling.

Ask for a No Dog Fouling sign

You can also ask for a No Dog Fouling sign by:

• phone on 0300 300 0380
• email at wardens.es@renfrewshire.gov.uk. 

If you’ve given us an email address, we’ll send you a confirmation email with a reference number. 

We may contact you if we need more information about your request.

If we think a sign is needed where you’ve asked for it to be placed, we’ll put it up within 7 days of your request. This could be permanent signage, posters or stickers attached to street furniture, bins or lampposts.

However, we may not place a sign if there are already No Dog Fouling signs nearby, or we do not consider dog fouling to be an issue in the area.

If you see a person who does not pick up their dog's fouling, you can report it to us. We’ll investigate it and target our patrols if needed. 

Never challenge anyone aggressively about dog fouling or dog ownership.

If you think dog fouling is an issue where you live, you can ask for a No Dog Fouling sign to be placed there.
 

When you are out with your dog, you should make sure you always have a bag with you when you take the dog for a walk. 

If your dog defecates in a public space, you must put its waste in a plastic bag and put the bag in a dog waste bin or any outdoor public litter bin. 

Tell us as much detail as possible, including:

• the exact address if you know it, or the name of a local landmark or nearby place
• details of the incident, such as a description of the dog or person, name or address of the owner if you know it
• any other useful information, like the date or time (no longer than 10 days ago) or if it’s happened before
• your name
• your phone number or email address.

You can also upload photos if you have them. 

You can report the incident anonymously, however our investigation into the issue will be limited. 

If you tell us your name and contact details, this will help us to investigate a report fully.

Report dog fouling online

You can also report it by:

• phone on 0300 300 0380
• email at wardens.es@renfrewshire.gov.uk 

If you’ve given us contact details, we may get in touch if we need more information. 

We’ll investigate your report, and our animal welfare wardens may patrol the area to make sure people pick up and bin their dog’s mess.  

However, we will not contact you with any updates on your report.
 

It's an offence to not clean up after your dog if it defecates: 

• in any public place including footpaths or grass areas
• on private land without the owner's consent.

It is the responsibility of the person in charge of the dog in public, not the owner.

You can be fined £80 issued under the Dog Fouling (Scotland) Act 2003 if you do not pick up the dog's mess and dispose of it properly. 

The penalty increases to £100 if it’s not paid within 28 days.
 

Fly-tipping is illegal dumping of waste. It damages the environment and leaves an unpleasant and possibly dangerous mess for the local community.

What to do if you see fly-tipping

If you discover dumped waste or see someone fly-tipping in Renfrewshire, you can report it to us online.

We are not responsible for removing fly-tipping on private land, or roads that are not publicly maintained highways. This is the responsibility of the private owner.

However, if you report fly-tipping on private land to us, we will investigate the issue and look for evidence of who is responsible for the fly-tipping.  

If you're reporting fly tipping in a block or communal garden, contact the local housing office or local housing association.

For abandoned trolleys, contact the supermarket directly about the trolley.

If you're caught fly-tipping, you could get:

• a fine of £500
• taken to court and fined up to £40,000 or a prison sentence.

Before you report fly-tipping, it will help if you can tell us:

• what type of items that have been dumped
• how much has been dumped
• where it has been dumped, like a pavement, open ground, park or other space
• if you saw the rubbish being dumped - when you saw it, how many people or details of any vehicles used.

You can also upload photos of the dumped items or location, if you have them.

When you complete the form, you can see on the interactive map if other people have reported the same issue.

Report fly-tipping

Phone 0300 300 0300.

If you provide us with an email address, we'll send you a confirmation email with a case reference number.

When we receive your report, we will:

• search the fly-tipping for any evidence of who did it
• ask people locally if they saw the waste being dumped
• review any available CCTV footage.
• If we need more information, we'll get in touch with you. 

Our teams also regularly check areas or locations where we know fly-tipping happens.

We'll remove graffiti in a public place also remove it from commercial properties.

We can also provide solutions material if this is a regular occurrence.

If you know who did it

If you know who is responsible for the graffiti, contact the Police or Crimestoppers on 0800 555 111.

Calls to Crimestoppers are free and you can remain anonymous.

Find out what to do about antisocial behaviour including damage to property, vandalism or graffiti.

If the graffiti is on private or service company property

We do not remove graffiti from private properties or properties belonging to service companies.

If you know who owns or is responsible for the property, contact them directly using the details below.

You'll need to tell them the details of the graffiti and its location.

• Clear Channel who manage bus shelters
• British Telecom (BT) about damage to BT cables, poles, cabinets or manholes
• Network Rail about railway bridges or platforms
• Virgin Media on 0330 333 0444 and tell them the cabinet number or location if you can
• Royal Mail on 03457 740 740 about post boxes.

We also do not remove graffiti if it's on utility boxes, such as gas electricity, cable, or bus shelters.

If you know who owns the utility box or bus shelter, report it to them. 

Graffiti on roads, road borders or pavements

If it's graffiti on a road, road border or pavement, you'll need to report the problem to AMEY, who are responsible for Scotland's South West trunk roads network.

If you find graffiti in a public place, you can report it to us online.

It will help if you can tell us what kind of graffiti it is, where it is or if you saw someone doing it.

You can also upload photos of the graffiti and its location if you have them.

Before you submit your report, you can see if other people have reported the same issue on the interactive map.

Report graffiti

You can also phone 0300 300 0300 to report graffiti.

If you provide us with an email address, we'll send you a confirmation email with a case reference number.

When we receive your report, we will investigate the issue.

We give priority to removing graffiti that contains racial, sectarian, or obscene words and images. We'll remove it within 24 hours of being told about it.

If it's not offensive graffiti, we will investigate the issue and aim to remove it as soon as we can. However, if there is high demand, this may take longer than usual. 

If we need more information, we may contact you with the details you provided.

Let us know about litter that needs to be cleaned up, including full or overflowing public bins, glass, cigarettes, oil, or general litter in a public place. 

However, we are not responsible for rubbish dumped on private land or roads that are not publicly maintained. This is the responsibility of the landowner. 

We also schedule regular road sweeping and cleaning of road edges (gullies) in public areas.

If it's an issue with a road surface, roadside litter, overgrown grass verges or debris, you'll need to report the problem to AMEY, who are responsible for Scotland's South West highways and major roads.

If you see dog owners who do not pick up their dog's poo, let our animal wardens know, in confidence, by phoning 0300 300 0380 or emailing wardens.es@renfrewshire.gov.uk.

If you are caught littering, you could get a fixed penalty fine of £80.

It will help if you can tell us what kind of litter it is or any other details, like when you found it or if you saw someone littering. 

You can also upload photos of the litter and the location if you have them.

Before you submit your report, you can see if other people have reported the same issue on the interactive map.

Report litter

You can also phone 0300 300 0300 to report litter.

If you provide us with an email address, we'll send you a confirmation email with a case reference number.

When we receive your report, we'll investigate the issue.

We aim to remove the litter as soon as we can. However, if there is high demand, this may take longer than usual. 

If we need more information, we may contact you with the details you provided.