Payment to the council

How to pay

Pay over the phone

You can pay your BID levy over the phone with a debit or credit card.

To pay over the phone, phone us on 0300 300 0202. You'll need:

• your BID reference number (find it at the top of your most recent bill)
• a debit or credit card
• the billing address for the debit or credit card.

You’ll need to phone during normal business hours.

Pay by cheque

You can pay your BID levy by sending us a cheque.

To pay by cheque, you'll need to:

• ensure the cheque is marked 'A/C payee only' (write it on the cheque if it's not printed on there already)
• make the cheque payable to ‘Renfrewshire Council’
• tell us your business rates reference number by writing it on your cheque or on a separate letter (find it at the top of your most recent bill)
• tell us what financial year your payment is for by writing it on your cheque or on a separate letter (such as 2025-26).

Send your cheque or postal order to:

Director of Finance and Resources
Renfrewshire House, 2nd Floor
Cotton Street
Paisley
PA1 1AD

Pay by bank transfer

You can pay your BID levy by bank transfer.

Transfer your payment to:

Virgin Money
Paisley
PA1 1UW
Sort code: 82-54-04
Account number: 30046413

Here are our details for international payments:

• IBAN: GB08CLYD82540430046413
• BIC: CLYDGB21646

Use your BID reference number (find it at the top of your most recent bill) as the payment reference.

Contact us

If you need to tell us about changes to your circumstances or want to ask a question, find out how to contact us online about BID.

A Business Improvement District (BID) is an initiative where businesses in a specific area work together to invest in projects and services to improve their trade. It’s led and funded by the businesses in the area.

There is one BID in Renfrewshire: the Paisley Town Centre BID. It’s run by Paisley First. Joining is mandatory if your business is in the BID.

If you’re part of the Paisley Town Centre BID, you need to pay your BID levy.

Learn more about the Paisley Town Centre BID (Paisley First website).

If you have any questions about your BID levy, contact us online.

The amount you need to pay depends on the rateable value of your property. This is usually the net value of your property, but it might be different in special cases. You can learn more about your property’s rateable value by contacting the Renfrewshire Valuation Joint Board.

How you can pay your business rates

Business rates payments are normally billed in 10 monthly instalments from May to February. They’re due on the 7th of each month.

You can pay:

• by Direct Debit
• online
• over the phone
• by bank transfer
• using PayPoint (including at post offices)
• by standing order
• by cheque or postal order
• in person at Renfrewshire House.

Pay by direct debit

Set up a direct debit, and we'll automatically take the payment from your account on or just after the 7th of each month.

Paying by direct debit can make your life easier, and it can help us save money.

To set up a direct debit, you'll need:

• the names of the account holders
• the bank or building society account number
• the branch sort code
• the name and full address of your bank or building society
• your business rates reference number (find it at the top of your most recent bill).

Fill in the form to set up a Direct Debit

Once you’ve filled in the form, post it to:

Director of Finance and Resources
Renfrewshire Council
Renfrewshire House
Business Rates
Cotton Street
Paisley
PA1 1AD

To change or cancel a Direct Debit, contact your bank or building society. You should also tell us by contacting us online.

Pay online

You can pay online with a debit or credit card.

To pay online, you'll need:

• your business rates reference number (find it at the top of your most recent bill)
• a debit or credit card
• the billing address for the debit or credit card.

Pay your business rates online

Pay over the phone

You can pay over the phone with a debit or credit card.

To pay over the phone, phone us on 0300 300 0300. You'll need:

• your business rates reference number (find it at the top of your most recent bill)
• a debit or credit card
• the billing address for the debit or credit card.

If phoning out of normal business hours, select the option for 'automated payments'. Any payments you make using this option will apply to the current tax year only.

Pay by bank transfer

You can pay your business rates by bank transfer.

Transfer your payment to:

Virgin Money
Paisley
PA1 1UW
Sort code: 82-54-04
Account number: 90000086

Here are our details for international payments:

• IBAN: GB29CLYD82540490000086
• BIC: CLYDGB21646

Use your business rates reference number (find it at the top of your most recent bill) as the payment reference.

Pay using PayPoint (including at post offices)

You can pay your business rates at places that display a PayPoint sign. This includes any UK post offices or shops that display the PayPoint sign.

Find your nearest PayPoint (PayPoint website).

You'll need your barcoded bill or a debit or credit card.

If paying at a post office, you cannot pay more than £999.99 at a time.

Pay by standing order

You can pay your business rates by setting up a standing order.

If you want to set up a standing order, or if you already pay by standing order and want to change it, phone us on 0300 300 0202. We’ll then send you a standing order form to fill in.

You can choose to pay across 10 or 12 monthly payments.

Pay by cheque or postal order

You can pay your business rates by sending us a cheque or postal order.

To pay by cheque or postal order, you'll need to:

• ensure the cheque is marked 'A/C payee only' (write it on the cheque if it's not printed on there already)
• make the cheque payable to ‘Renfrewshire Council’
• tell us your business rates reference number by writing it on your cheque or on a separate letter (find it at the top of your most recent bill)
• tell us what financial year your payment is for by writing it on your cheque or on a separate letter (such as 2025-26).

Send your cheque or postal order to:

Director of Finance and Resources
Renfrewshire House
Cotton Street
Paisley
PA1 1AD

In person at Renfrewshire House

You can pay your business rates in person at Renfrewshire House, the council’s headquarters:

Renfrewshire House
Cotton Street
Paisley
PA1 1AD

The opening hours are:

• Monday to Thursday – 8:45am to 4:45pm
• Friday – 8:45am to 3:55pm
• Saturday and Sunday – closed.

Go to the customer service reception area. There, you can pay your business rates using one of the kiosk machines.

Our housing services

We provide a range of housing services to council tenants and some homeowners, such as:

• launderette facilities
• heating at our sheltered housing
• lift maintenance
• grass cutting at specific communal buildings
• communal heating system in Calside, Paisley.

Contact us about these services

Phone us on 0300 300 0222 if:

• you need help paying your service charge
• you'd like to know your service charge balance
• you have questions or need more information about these services.

How services are charged

Launderette and heating at sheltered housing

The charge for our launderette service and for providing heating at our sheltered housing complexes are charged monthly.

The cost of this service is confirmed each March.

Ways to pay your service charge

If you're looking to pay for your launderette or heating at sheltered housing, you'll have a 13-digit service charge reference number.

Pay online

You can pay online using MyAccount.

By direct debit

You can set up a direct debit by:

• filling in our online direct debit form on MyAccount
• downloading, printing and filling in the service charge direct debit form and return it to us at: Revenue Business Team, Renfrewshire House, Cotton Street, Paisley, PA1 1JD
• phoning us on 0300 300 0222.

Each year around March, direct debit customers will receive a letter telling them the direct debit amount.

By standing order

You can set up a standing order by:

• downloading, printing and filling in the service charge standing order form and returning it to your bank
• phoning us on 0300 300 0222.

By phone

Phone us on 0300 300 0300 and say 'Pay my service charge' to our automated advisor Millie, who will connect you to the automated payment line. This is available to use 24 hours a day and accepts payments by debit or credit card.

By cash or card at a PayPoint machine

Use a council payment card to pay by cash or bank card at PayPoint machines in shops across Renfrewshire.

By cash or card at our customer service centre in Paisley

Use our payment kiosks in the customer service centre at Renfrewshire House on Cotton Street in Paisley. You'll need your service charge reference number.

How to pay your rent

There are lots of ways to pay your rent.

It is charged weekly on Mondays and must be paid in advance.

You can choose the frequency to pay your rent.

Every tenant has a rent account number which is a 12-digit number.

Help with paying your rent

We provide help with paying your rent.

Housing Benefit

You may be able to claim Housing Benefit to help pay your rent if you're unemployed, on a low income or claiming benefits. It is being replaced by Universal Credit.

If your rent is paid by Housing Benefit, we manage this for you.

You should contact us if there is a change in your circumstances by phoning us on 0300 300 0204.

Universal Credit

You may be able to claim Universal Credit, which is replacing Housing Benefit.

If your rent is paid by Universal Credit, you should keep your journal up-to-date (GOV.UK) on your weekly housing costs.

Ways to pay your rent

You can choose how to pay your rent and when you will make your payments.

Pay online using MyAccount

You can view your rent account and pay online using MyAccount.

By direct debit

You can set up a direct debit by:

• filling in our online direct debit form on MyAccount
• downloading, printing and filling in the rent direct debit form and posting it to us at: Housing Finance Team, Renfrewshire House, Cotton Street, Paisley, PA1 1JD
• phoning us on 0300 300 0222.

Each year around March, direct debit customers will receive a letter from us about any changes to the direct debit amount from April.

By standing order

You can set up a standing order by:

• downloading, printing and filling in the standing order form and posting or delivering it to your bank
• phoning us on 0300 300 0222.

By phone

Phone us on 0300 300 0300 and say 'Pay my rent' to our automated advisor Millie, who will connect you to the automated payment line. This is available to use 24 hours a day and accepts payments by debit or credit card.

By cash or card at a PayPoint machine

Use a council payment card to pay by cash or bank card at PayPoint machines in shops across Renfrewshire.

By cash or card at our customer service centre in Paisley

Use our payment kiosks in the customer service centre at Renfrewshire House on Cotton Street in Paisley. You'll need your rent account number.