Renfrewshire Council

What is a Quality Circle?

A Quality Circle is a small group of residents (tenants and homeowners) who undertake inspections within the high rise flats and sheltered complexes in Renfrewshire, to ensure a high standard of quality is being achieved.

Volunteers have to be aged 16 or over but do not need any specific qualifications or training.  All that we ask is that each volunteer inspector is a resident within one of Renfrewshire Council's high flats or sheltered complexes.

What do the Quality Circle do?

The Quality Circle group are split into two teams and carry out unannounced inspections of high flats or sheltered complexes within Renfrewshire.

Volunteers will never be asked to inspect their own building.

By inspecting different premises, volunteers bring fresh eyes to any problems, are able to make comparisons between their building and others and hopefully be part of extending any good practice across all of the Council's high rise blocks and sheltered housing complexes.

Transport to and from the premises being inspected is provided.

How does it work?

There are four inspections each year.  This consists of one round of initial inspections, followed by re-inspecting the same buildings the following quarter to ensure that any issues highlighted have been dealt with.

The group meet four times per year to discuss actions arising from the inspections and set dates for the next round of inspections.

In all, volunteers are asked to commit to eight days per year (normally a few hours at a time).