Renfrewshire Council

Our Tenants Scrutiny Panel (TSP) was set-up during 2013 to help provide another channel for tenant involvement and a way for tenants to examine and evaluate our performance in specific service areas.

In this time, the panel have looked at several areas of the Housing Service provided by Communities, Housing and Planning Services (CHAPS), which are:

• Report on first year tenancy sustained report 2018
• Assessment of customer services for tenants 2016
• Report on letting standards 2014

Report on first year tenancy sustainment 2018

The panel looked at how our housing service could sustain more first year tenancies when almost a fifth of new tenancies were being lost in the first year.

Read the  report on first year tenancy sustainment [416KB]

Assessment of customer services for tenants 2016

The panel assessed the day to day communication between the Council and its tenants including the Neighbourhood Office, the website, the customer contact centre. 

Read the  assessment of customer services for tenants [475KB]

Report on letting standards 2014

The panel reviewed the turnaround times for reletting tenant properties and the satisfaction levels of tenants with their new homes. 

Read the  report on letting standards [635KB]

Next scrutiny exercise from the panel

The panels current scrutiny exercise is on value for money.