Renfrewshire Council

What a review of your council tax is

If you are dissatisfied with the Council Tax Reduction decision made by Renfrewshire Council you can write to us to request a review.

You must do this within two months of the decision.

A review will consider the amount of income a person has with the amount that a person needs to live on (known as their applicable amount). This will vary depending on the circumstances of the individual and their dependants.

The review request must state the reasons why the individual thinks the Council Tax Reduction decision is incorrect.

How to ask for a review of your council tax reduction

You can make a request for a review 

1. at one of our Customer Service Centres
2. email it to benefits.finit@renfrewshire.gov.uk
3. send it to us by post at:
   Renfrewshire Council
   Benefit Services
   Cotton Street
   Paisley
   PA1 1AN

We will consider the request and reply with our decision in writing within two months.

If you're not happy with our decision

If after receiving your review decision from us, you remain dissatisfied then you can ask for an independent ruling from the Council Tax Reduction Review Panel who will conduct a further review.

The Review Panel is an independent body which is in addition to the Scottish Tribunals Service, providing an additional review service to safeguard individual's rights to administrative justice when assessing individual's eligibility for Council Tax Reduction.

They will consider the facts presented to them and give an independent ruling as to whether the decision made by us is correct or not.

If you want the panel to review it again

If you want the Council Tax Reduction Review Panel to review the decision again review, you or your representative should make your request for a second review:

• by email at ctrrpadmin@scotcourtstribunals.gov.uk 
• by phone at 0141 302 5840
• in writing to: 
  Council Tax Reduction Review Panel
  4th Floor
  1 Atlantic Quay
  45 Robertson Street
  Glasgow
  G2 8JB

You can only request a review by the Review Panel if we have already carried out an internal review.

The only exception to this is if you do not receive a written response from us within two months of you requesting a review.

In this case, you or your representative can make a request in writing for an independent ruling from the Council Tax Reduction Review Panel. 

Application forms are available on the Council Tax Reduction Review Panel website.