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You'll get a New Tenant Pack when you sign-up for a new council home with us. It has two booklets: a tenant information pack and a repairs handbook.

If you're a council tenant and leaseholder, you should consider signing up for home contents insurance.

If you or someone you live with has difficulty getting in and out of your home, it may be possible to adapt your house to make it more suitable for your needs.

Find out what to do if a frozen pipe bursts, a pipe has frozen, and how to prevent frozen pipes in your home.

If you smell gas, call 0800 111 999 immediately (24 hours). When your gas safety and carbon monoxide detector check are due, you'll need to contact us to book an appointment.

Find out what to do if you have leaks or blockages in the plumbing at your council home.

Find out what you can do in your home to prevent or remove condensation, damp and mould. If this does not help, you can report the issue to us.

If your electricity cuts out, there are things you can do to find out what caused it where the problem is. We also do an electrical safety check in your home every 5 years.

Check our guide on smoke and alarms and fire safety for council tenants.

See the full process of what will happen if you do not pay your rent. We also have advice and support about benefits and other help that may be available.