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Support and assistance
If your electricity cuts out, there are things you can do to find out what caused it where the problem is. We also do an electrical safety check in your home every 5 years.
Guide
If you smell gas, call 0800 111 999 immediately (24 hours). When your gas safety and carbon monoxide detector check are due, you'll need to contact us to book an appointment.
Service request
What fraud is, the impact of fraud, how to report it, protect yourself from fraud, our approach to preventing fraud.
Guide
Read the information on this page to help prepare for travel during bad weather, whether you’re travelling by public transport, walking, cycling or driving.
List
Check our list of phone numbers and other contact details for different types of urgent situations, including emergencies.