Renfrewshire Council

Performance updates are provided regularly to elected members, and links on the right will take you to the latest performance reports to Board.

Our key performance reporting is focused on:

Council Plan 2022-27:  the new Council Plan describes our strategic priorities as a council, the actions we will take to deliver these, and some of the measures that will help demonstrate the improvements we make.   It sets out how we will work with our communities, our partners, and businesses to make Renfrewshire a great place to live, work and visit.  Our priorities are:

• Place:  working together to enhance wellbeing across communities
• Economy: building an inclusive, green and resilient economy (matching people, skills and opportunities)
• Fair: nurturing bright, happy and healthy futures for all
• Green: leading Renfrewshire to Net Zero
• Living Our Values: making a difference together

We also have a cross-cutting theme running through the Council Plan - Improving Outcomes for Children and Families.

Progress reports on the Council Plan are presented to the Leadership Board every six months, and the latest update can be found on the right under Related Documents.

How are we doing?:  All of our services are here to make sure that everyone living in Renfrewshire enjoys a good quality of life. This performance report is designed to help you make your own judgement about how we are doing.

Every year, we report on our performance. Like other local authorities, we participate in the Local Government Benchmarking Framework, where we report our performance against 105 indicators to an organisation called the Improvement Service.   We also provide information about some projects, initiatives that the council and partners are delivering on. You'll find our latest report under Related Documents.

Service-level performance:  each Council service produces a Service Improvement Plan which sets out how they will contribute to the delivery of the Council Plan priorities.  These Service Improvement Plans are approved by Policy Boards and performance reports are provided twice a year.  Links to each service's outturn report (which reports on a full year's worth of activity) can be found under Related Documents.  Services may also choose to provide additional updates on performance as needed, and this will include everything from updates on how quickly phone calls are answered to an inspection report on a local school.

Complaints Handling: Managing complaints as well as we can, helps us improve relationships with our customers, improve the services we provide and enhance public perception of Renfrewshire Council.

Councils are required to report their complaints handling performance against a range of high-level performance indicators related to the Scottish Public Services Ombudsman (SPSO) complaints handling procedure. Every year we report on how we are performing to the council's Audit, Risk and Scrutiny Board. Our latest report is available under Related Documents.