Our current performance

Information on how the council is performing, Council Plan progress update, public performance and service-level performance reports, and complaints handling reports.

Performance reports are regularly provided to elected members and Council Boards.

Our key performance reporting is focused on:

Council Plan 2022 to 2027

The new Council Plan describes our strategic priorities as a council, the actions we will take to deliver these, and some of the measures that will help demonstrate the improvements we make.

It sets out how we will work with our communities, our partners, and businesses to make Renfrewshire a great place to live, work and visit.

Our priorities are:

Place: working together to enhance wellbeing across communities
Economy: building an inclusive, green and resilient economy (matching people, skills and opportunities)
Fair: nurturing bright, happy and healthy futures for all
Green: leading Renfrewshire to Net Zero
Living Our Values: making a difference together.

We also have a cross-cutting theme running through the Council Plan - Improving Outcomes for Children and Families.

Progress reports on the Council Plan are presented to the Leadership Board every six months. See our latest progress update. [4MB] .

Public performance report (How are we doing?)

All of our services are here to make sure that everyone living in Renfrewshire enjoys a good quality of life. This performance report is designed to help you make your own judgement about how we are doing.

Every year, we report on our performance. Like other local authorities, we participate in the Local Government Benchmarking Framework, where we report our performance against 108 indicators to an organisation called the Improvement Service.

We also provide information about some projects, initiatives that the council and partners are delivering on.

See the latest public performance report.

Service-level performance

Each council service produces a Service Improvement Plan which sets out how they will contribute to the delivery of the Council Plan priorities.

These Service Improvement Plans are approved by Policy Boards and performance reports are provided twice a year.

Services may also choose to provide additional updates on performance as needed. This will include everything from updates on how quickly phone calls are answered to an inspection report on a local school.

See outturn reports on a full year's worth of activity for these services:

Complaints handling

Managing complaints as well as we can, helps us improve relationships with our customers, improve the services we provide and enhance public perception of Renfrewshire Council.

Councils are required to report their complaints handling performance against a range of high-level performance indicators related to the Scottish Public Services Ombudsman (SPSO) complaints handling procedure.

Every year we report on how we are performing to the council's Audit, Risk and Scrutiny Board. See our latest complaints annual report.

Renfrewshire Council