Renfrewshire Council

Pay it online

How to make customer and business payments, other payment methods, access other services through MyAccount, online payment system downtime.

On this page:


Customer payments

Register for MyAccount

To make a payment for yourself or another individual, you must be registered with MyAccount. You'll need to create your own MyAccount profile. It's quick to do - all you need is an email address. 

How to register on MyAccount:

  1. Go to  Pay it online - Customer.
  2. Select Register for MyAccount.
  3. Select Register in the Register for MyGovScot box. 
  4. Enter your details.
  5. You will receive two emails to confirm your username and give you a one-time password.
  6. Activate your account by clicking the link in your email

This video shows you how you can register for MyAccount:

Make a customer payment

To pay online:

  • go to  Pay it online - Customer
  • sign in 
  • go to the Services area and select the Pay it online - Customer form or select the service from your Favourites section
  • you will receive your confirmation email with an authorisation code and the payment will be logged in your Requests history.

What you can pay as an individual customer

Customers can pay:

  • rent
  • council tax
  • benefits overpayments
  • planning applications
  • penalty charge notices
  • other invoices (e.g. sundry income)
  • service charges
  • non-domestic rates.

For more information on what you can pay online, visit our Contact us page.


Business payments

To make a payment on behalf of a business, you don't need a MyAccount profile at present.

Make a business payment

To make a payment on behalf of a business:

  • go to  Pay it online - Business
  • this will take you to the Pay it online - Business form without the need to log in to an account
  • you will receive a payment confirmation email and authorisation code.

What you can pay on behalf of a business

You can pay:

  • non-domestic rates
  • commercial rent
  • planning applications
  • repairs, environmental and other sundry invoices
  • other services such as taxi test booking.

Other payment methods

If you prefer, you can make payments in other ways:

  • pay your council tax by direct debit
  • 0300 300 0300 (select the option for payments) - this service is available 24 hours a day
  • PayPoint
  • Post office
  • cash at customer services centres and customer service points.

Using MyAccount to access other services

The benefits of using MyAccount include:

  • free, 24/7 access to your accounts and a range of council services  
  • online account balance information and payment details
  • forms pre-populated with some of your details
  • record of your payment history and receipts.

As well as making payments using MyAccount, you can access other online services including:

  • set up or amend your direct debit for Council Tax
  • tell us about any changes in address or household details
  • apply for housing benefit and upload your supporting proof
  • apply for Council Tax reduction, discount or exemption.

More services are being added all the time. See our Contact us page for more details. 


Payment system maintenance

Due to essential system maintenance, you won't be able to make debit or credit card payments every third Sunday of every month between 4.30am and 6.30am.

The online payment system will not be available during this time on:

  • Sunday 16 January 2022 
  • Sunday 20 February 2022 
  • Sunday 20 March 2022 
  • Sunday 17 April 2022  
  • Sunday 15 May 2022  
  • Sunday 19 June 2022 
  • Sunday 17 July 2022 
  • Sunday 21 August 2022 
  • Sunday 18 September 2022 
  • Sunday 16 October 2022 
  • Sunday 20 November 2022 
  • Sunday 18 December 2022