New ICT self-service help desk coming next week
Next Wednesday (28 May), we will be launching a new ICT self-service help desk.
All existing and ongoing requests on the current platform will either be resolved or transferred onto the new one.
You will continue to access the help desk from the ICT Support button on the Intranet homepage, however you will also be able to access it directly from Microsoft Teams.
What you can use the help desk for:
- Reporting an IT issue or incident
- Reporting a cyber security issue
- Requesting additional access
- Requesting new or replacement equipment
- Raising an ERP Business World query.
Benefits of new self-service help desk
- Easier to use
- View and update all your open tickets in one place and monitor their progress
- Quicker response and resolution times from ICT
- Single sign-on meaning you only need to enter your Windows password the first time you sign-in
- Resolve common issues yourself using the extensive 'Help Articles' section
- Enhanced reporting and analytics that will allow ICT to make data-driven decisions for continued service improvement.
Our ICT colleagues will be in touch with you on Tuesday 27 May to provide guidance on how to use the new platform when it goes live.
Published Wednesday 21 May 2025
ICT Support
