Renfrewshire Council

Help with broadband and phone bills (social tariff)

What a social tariff is, who can get it and how to switch to a social tariff.

What a social tariff is 

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them 'essential' or 'basic' broadband. 

These tariffs are delivered in the same way as normal packages, just at a lower price. 

Who can get a social tariff 

You may be able to get a social tariff if you're on: 

  • Universal Credit 
  • Pension Credit 
  • Employment and Support Allowance 
  • Jobseeker's Allowance 
  • Income Support. 

Some providers might include benefits such as Personal Independence Payment and Attendance Allowance. 

The person receiving the benefit needs to be the main person on the contract. 

How to switch to a social tariff 

If your provider offers a social tariff, you can switch to it at any time, free of charge. 

Find more information about eligibility and how to switch to a social tariff at how to switch to a broadband social tariff (Which?)

Learn about discounted 'social tariffs' for those on certain benefits (Money Saving Expert)

If you're not eligible  

If you do not meet the criteria for a discounted deal but still want to save money on your broadband, read tips for cutting your phone, broadband and TV costs (Ofcom)

For further money-saving tips such as evaluating what speed of broadband you actually need, visit Broadband Savvy

Find out where you can access free public wifi if you need it. 

Use a computer and internet for free at any Renfrewshire library

Get digital skills help at the library