Renfrewshire Council

Information on this page:

• Latest information and guidance on Coronavirus
• Emergency contacts
• Online services on MyAccount
• Customer Service Centres
• Make a complaint

Latest information and guidance on Coronavirus

For the Council's latest updates on Coronavirus and details of any changes to Council services, please visit our dedicated Coronavirus section.

Emergency contacts

We've pulled together a list of emergency contacts for our services and national organisations. You can see them on our Emergency contacts page.

Online services on MyAccount

We encourage anyone with a non-urgent enquiry to use MyAccount.

By registering for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection and apply for parking permits - to name just a few. Some forms don't need you to sign in so it's quicker for you to submit your request.

Benefits, Money and Debt Advice

• Apply for a Crisis Grant from Scottish Welfare Fund
• Apply for a Community Care Grant from Scottish Welfare Fund
• Upload proof to support your Benefits claim
• Ask us to look at a Benefits decision again
• Report Benefit Fraud

Bins and recycling

• Order a bin calendar or stickers for your bin
• Tell us that we've missed your bin
• Tell us that you haven't received your new bin or information pack

Births, marriages and deaths

• Book an appointment to register a birth (CLOSED)
• Book an appointment to register a death (CLOSED)
• Order a birth, death, marriage or civil partnership certificate (CLOSED)

Business

• Apply for a grant from the Scottish Government Coronavirus Support Fund
• Apply to lease a commercial property
• Apply to view a commercial property
• Business payments - commercial rent, non-domestic rates, planning fees or sundry income invoices

Caring for and protecting adults

• Refer someone for social care
• Book an appointment to apply for or renew a Blue Badge (CLOSED)
• Request a community meals service
• Request a community alarm
• Submit a Cancer Support in Renfrewshire referral form (Macmillan Cancer Support)

Change of details

• Tell us your address has changed
• Tell us your circumstances have changed
• Tell us your name or household details have changed

Community safety

• Tell us about a syringe
• Tell us about an abandoned vehicle
• Tell us about fly tipping
• Tell us about graffiti

Council Tax

• Apply for a Council Tax Disabled Banding reduction
• Apply for a Council Tax discount or exemption
• Apply for a Council Tax discount or exemption (UWS student)
• Apply for a Council Tax reduction only - new application
• Pay Council Tax
• Set up or amend a Direct Debit for Council Tax

Environment

• Tell us about overgrown grass, trees or hedges
• Tell us about litter
• Tell us about road or street lighting faults
• Tell us about a dead animal
• Request a pest control service
• Request a special uplift (CLOSED)
• Apply for, renew or update your parking permit

Housing

• Apply for council housing
• Note your interest in a HomeChoice property
• Tell us about a change of tenancy (letting agents)
• Tell us about a change in tenancy (private landlords)
• Tell us about a stair or close lighting fault
• Apply for a Discretionary Housing Payment (DHP)
• Apply for Housing Benefit, Council Tax Reduction or Second Adult Rebate

Licensing

• Book a taxi test (CLOSED)
• Book a taxi or private hire licence appointment (CLOSED)
• Apply for a public procession licence (CLOSED)
• Apply to hold a public charitable collection (CLOSED)
• Pay an annual gambling licence fee
• Pay an annual liquor licence fee

MyAccount

• Help
• Help us make it better
• Link or Unlink an account

Schools, education and learning

• Apply for early entry to school
• Apply for exemption from public charitable collection licence (CLOSED)
• Apply for home to school transport

Customer Service Centres 

If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers less able to conduct transactions online.

You can also email us via customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300, Monday to Thursday from 08:45 to 16:45 and on Friday from 08:45 to 15:55.

Enquiries relating to Council Tax, rent payments for Council tenancies and Blue Badge applications are not available at the customer service centres. You can complete these online on MyAccount.

Our Customer Service centres in Paisley, Johnstone and Renfrew are now closed for in-person services.

Making a complaint

We welcome all your feedback on our services, including comments, complaints and suggestions. Find out how to make a complaint on our services.