Contact us
Latest information about coronavirus (COVID-19), emergency contacts, online services and MyAccount, customer service centres and how to make a complaint.
Please bear with us as we adapt customer contact services during the coronavirus (COVID-19) pandemic. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us.
On this page you'll find:
- the latest information and guidance on coronavirus (COVID-19)
- emergency contacts for our services
- what online services you can use and MyAccount
- how to contact our customer service centres
- how to make a complaint
Latest information about coronavirus (COVID-19)
For the Council's latest updates on Coronavirus and details of any changes to Council services, please visit our dedicated Coronavirus section.
Emergency contacts
We've pulled together a list of emergency contacts for our services and national organisations. You can see them on our Emergency contacts page.
Online services
If your query is not urgent, use one of the online forms below to contact us. Some of these forms will need you to register to use MyAccount.
By signing up for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection or apply for parking permits. Not all of the forms need you to sign in so it's quicker for you to submit your request.
Benefits, money and debt advice
- apply for a self-isolation grant
- apply for a Crisis Grant from Scottish Welfare Fund
- apply for a Community Care Grant from Scottish Welfare Fund
- apply for housing benefit
- provide evidence to support your benefit claim
- ask us to look at a benefits decision again (you'll need to sign in or register for MyAccount)
- report benefit fraud
Bins, recycling and waste
- report a missed bin collection
- order a bin calendar or stickers for your bin
- tell us that you haven't received your new bin or information pack
- order a collection of waste household items (special uplift)
Business
- apply to lease a commercial property
- apply to view a commercial property
- pay your business rates - including - rent, non-domestic rates, planning applications, building standards enquiries, building warrant applications, raised platform payments and other invoices (sundry income)
- apply for business and job seeker support
- apply for the Renfrewshire Coronavirus Business Support Fund including the Business Restart Loan, Business Resilience Grant or Business Adaptation Grant
- apply for a grants for a business closed or impacted by protective measures including the Business Temporary Closure Grant and the Business Restrictions Grant
Caring for and protecting adults
- make a social care referral
- request community meals
- request a community alarm
- get cancer support in Renfrewshire from Macmillan Cancer Support
Change of details
You'll need to sign in or register for MyAccount to tell us your:
Community safety and your neighbourhood
- tell us about litter
- tell us about graffiti
- tell us about fly tipping
- tell us about a syringe
- tell us about overgrown grass, trees or hedges
- tell us about road or street lighting faults, flooding or ask for gritting
- tell us about an abandoned vehicle
- tell us about a dead animal
- request a pest control service
Council tax
- pay your council tax
- set up or change a direct debit for council tax
- make a new application for a council tax reduction
- apply for a Second Person Rebate (council tax reduction)
- apply for a council tax discount if you're a single person
- apply for a council tax discount if you're a student
- apply for a council tax reduction on a home adapted for a person with a disability
- apply for a council tax exemption for an unoccupied property
Parking
Housing
- apply for a council house
- note your interest in a HomeChoice property
- tell us about a change of tenancy if you're a letting agent
- tell us about a change of tenancy if you're a private landlord
- report lighting fault on a stairs or close
- report a housing repair
- apply for a Discretionary Housing Payment if you need help with your housing costs
Licenses
- pay your annual gambling licence fee
- pay your annual liquor licence fee
- apply for a late hours catering licence
- apply for a street trading licence
- apply for a window cleaner's licence
MyAccount and mygov.scot account
- report an issue with our online services or making an online payment
- link your council tax or rent account to MyAccount
- unlink your council tax or rent account from MyAccount
- give us your feedback about MyAccount
- report a problem with your mygov.scot account
Schools, education and learning
- apply for early entry to school
- register your child for Primary 1 class
- apply for a place in a school outside your catchment area (school placing request)
- apply for free school meals and clothing grants
- apply for home to school transport
- apply for Education Maintenance Allowance (EMA)
Taxis and private hire car licences
- book a vehicle inspection test for a taxi or private hire car
- apply for a taxi licence
- apply for a taxi driver licence
- apply for a private hire car licence
- apply for a private hire car driver licence
Customer Service Centres
If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers who can't use our online services.
You can also email us at customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300, Monday to Thursday from 08:45 to 16:45 and on Friday from 08:45 to 15:55.
You can't make enquires about council tax, rent payments for council tenancies and Blue Badge applications at our customer service centres but you can do it online using MyAccount.
Our Customer Service centres in Paisley, Johnstone and Renfrew are now closed for in-person services.
Make a complaint, compliment or suggestion
We welcome all your feedback on our services, including comments, complaints and suggestions.
How to make a complaint on our services.
Emergency contacts
