Renfrewshire Council

If you need to contact social care urgently, call 0300 300 1380 within office hours or 0300 343 1505 outwith office hours. Otherwise, consider making a care referral as described below.

Contact the Adult Services Team

The Adult Services Referral Team (ASeRT) is here to help you refer yourself or an adult you know for any aspect of social care. This includes care at home, occupational therapy, rehab and enablement, sensory impairment services, and telecare.

We know that asking for care or referring someone you think would benefit from care isn't always easy, especially if you're unsure of the types of care available or necessary.

Our team are experienced as the first point of contact for care referrals and will make sure your unique situation is handled confidentially. We will work with you to get as much helpful information as we can (such as medical conditions, GP contact details, and personal circumstances), answering any questions you have.

We will then pass your referral on to the appropriate care service to ensure that the right care is given at the right time.

For referrals regarding community meals or community alarms, you can contact those services directly using our online forms and receive a response within 2 working days.

How to make a care referral
Onlinemake a care referral
request a community alarm
request community meals
Phone0300 300 1380
07958 010325
PostPaisleyAdult Services Team
Abbey House
8 Seedhill Road
RenfrewAdult Services Team
Renfrew Health & Social Care Work Centre
10 Ferry Road
JohnstoneAdult Services Team
Johnstone Town Hall
25 Church Street

You can make a care referral online, by email, over the phone, or by post. GPs can refer patients using SCI gateway. Anyone can make a referral including family members, hospital nurses, social workers, neighbours, and a person can also refer themselves.

We will respond to care referrals within 1 working day and ensure it is passed to the relevant care service swiftly.