Housing regulator
We are regulated by the Scottish Housing Regulator to protect the rights of our tenants and people using our housing services.
Reviewing our performance
The regulator looks at:
- our responsibilities as a registered social landlord
- how well we are delivering our housing and homeless services.
Our performance is measured against the Scottish Social Housing Charter which sets out the standards and outcomes all registered social landlords aim to achieve.
The Scottish Housing Regulator website has performance information about us including:
- our assurance statement on how we are meeting regulatory requirements
- the regulator's engagement plan working with us up to 31 March 2026.
Our current performance report
Our current performance report is from April 2024 to March 2025.
We're required to report performance against indicators set by the regulator.
Our report covers:
- the quality of our council housing
- ensuring our tenants get good value from rent and service charges
- how well we carry out repairs and safety checks
- managing and supporting our tenancies
- referring homeless households to other registered social landlords
- resolving anti-social behaviour
- responding to complaints
- tenant satisfaction with our services
- the regulator's engagement plan
- what we're doing to improve our performance.
View our current performance report.
Complaints and serious concerns
The Scottish Government's Social Housing Charter sets out the standards social landlords need to achieve. Social landlords include registered social landlords (RSLs) - such as a housing association or co-operative - and councils.
The Scottish Housing Regulator monitors, assesses and reports on the performance of landlords in achieving these standards.
Read their fact sheet to learn what to do if you have complaints or serious concerns (Scottish Housing Regulator).
Tenant satisfaction survey
We carry out a tenant satisfaction survey every 2 years.
The latest survey was carried out in 2024 and captured the views of more than 1200 households.
There are six specific areas the regulator asks us to gauge satisfaction levels on:
- our overall services provided by the council as your landlord
- keeping you informed about our services and decisions
- opportunities to participate and shape our services
- the quality of your home
- our contribution to the management of the neighbourhood you live in
- value for money of your rent.
More than 70% of tenants surveyed said they were either very or fairly satisfied with each area.
There has been a decrease in satisfaction since the previous survey, and our tenants highlighted key areas for improvement which we are considering in detail to make our services better and maintain high satisfaction levels.