Accounts

Support and assistance

Contact your local housing team

What our local housing teams are

Our local housing teams provide a wide range of services, information and support for council tenants in Renfrewshire.

Local housing teams are responsible for managing council-owned tenancies and the areas they’re located. 

What our local housing teams can help with

Our local housing teams are there for council tenants to contact if they need direct help with something, such as:

  • rent enquiries
  • issuing new rent payment cards
  • providing paper forms for setting up direct debits and standing orders, for you to complete and return
  • rent arrears and managing your rent debt to us
  • investigating noise nuisance and antisocial behaviour, if caused by a council tenant
  • keeping areas clean and tidy by investigating improper waste disposal
  • referring you to different services, depending on your needs and circumstances
  • garden assistance
  • home contents insurance
  • housing application enquiries, including sheltered housing
  • telling us about a change in circumstances, such as tenancy changes or someone moving in or out of your home
  • ending your tenancy
  • getting permissions to make changes inside or outside your council house, such as interior alterations or putting up a fence
  • other permissions, such as having a pet
  • applying for Discretionary Housing Payment (DHP).

What our local housing teams cannot help with

Our local housing teams cannot help with:

  • repairs - tenants should report any issues on repairs by phoning 0300 300 0300.
  • anti-social behaviour issues in non-council managed areas – these should be reported to the police or our community support wardens by phoning 0300 300 0380 (option 1) or email wardens.es@renfrewshire.gov.uk.

Where our local housing teams are

We have local housing teams in:

  • Johnstone
  • Paisley North
  • Paisley South
  • Renfrew.

These areas cover council-owned tenancies in:

Johnstone

  • Johnstone
  • Linwood
  • Houston
  • Bridge of Weir
  • Spateston
  • Kilbarchan
  • Elderslie
  • Lochwinnoch

Paisley North

  • Ferguslie
  • Ferguslie Park
  • Shortroods
  • Seedhill
  • Whitehaugh
  • Todholm
  • Calside
  • Ralston
  • Paisley West End

Paisley South

  • Foxbar
  • Glenburn
  • Lochfield
  • Dykebar
  • Hunterhill
  • Neilston Road/Alice Street area
  • Barterholm

Renfrew

  • Gallowhill
  • Kirklandneuk
  • Moorpark
  • Renfrew Centre
  • Inchinnan
  • Arkleston
  • Bishopton
  • Dargavel.

How to contact our housing teams

By email

If you're a council tenant, you can email your local housing team:

Other ways to contact our teams

By phone

You can phone us on 0300 300 0222 and choose the option for the local housing team that covers your area.

In-person appointment

You can book an in-person appointment for our Paisley or Johnstone office.

You must book an appointment in advance by phoning us on 0300 300 0222.

Paisley office:

Renfrewshire Council 
Renfrewshire House
Cotton Street
Paisley
PA1 1LE.

Johnstone office:

Johnstone Town Hall
 25 Church Street
Johnstone
PA5 8FA.

Get more information in other formats

Let us know if you need information in other formats, including:

  • Braille
  • large print
  • tape or CD
  • another language
  • a signer or interpreter.

To get information in another format:

  • phone: 0300 300 0222
  • email your local housing team at the email address listed further up on this page.