Council services
The best way to contact us about one of our services is by visiting the service’s page on our website.
Many services have their own online forms, phone numbers, and email addresses. Contacting us by using the contact details on a service’s website page – rather than by contacting our customer service team – is usually the quickest way to get information and support.
Find a service’s website page by using the website’s search bar or looking for it in one of these service categories:
- bins and recycling
- council tax
- benefits and money
- registrations
- housing
- adult care and health
- education, schools and adult learning
- children, young people and families
- community and neighbourhood
- planning and land
- parking, roads and transport
- business and licensing
- parks, libraries and culture
- jobs, careers and volunteering.
Customer service team
You can contact our customer service team if you cannot find the service or information you’re looking for on our website.
When you phone our customer service number, you’ll be speaking to Millie, our digital phone assistant. If Millie is not able to answer your questions, you’ll be connected to one of our customer service advisers instead.
Our phone advisors are available:
- Monday to Thursday from 8:45am to 4:45pm
- Friday from 8:45am to 3:55pm.
Contact our customer service team:
Languages other than English
Gaelic (Gàidhlig)
We welcome people contacting us in Gaelic.
You can also translate our website using Google Translate (Google Translate website).
British Sign Language
You can ask Contact Scotland BSL about their free BSL video interpreting service (Contact Scotland BSL website) if you need to speak to us in British Sign Language (BSL).
Other languages
You can use free, online translation services – such as Google Translate (Google Translate website) – if you need to email us in another language.
You can also translate our website using Google Translate (Google Translate website).
Alternative formats
Phone our customer service team on 0300 300 0330 if you need information in another format, such as Braille or large print.
Elected officials
Find out how to contact councillors, council boards, and the provost.
Feedback and complaints
If you’d like to give us feedback on our services, contact us by phone, email, or post.