Contact us about a financial query (care providers only)

If you’re a commissioned care provider with Renfrewshire Health and Social Care Partnership, you can use this form to contact us about any financial issues related to care provision, such as invoices, client contributions, or payments.

You need to be a commissioned care provider with Renfrewshire Health and Social Care Partnership to use this service.

If you want to ask a question about your own care, you can contact the adult services team.

You can use this service to ask us about missing care provider payments and changes to support or need, such as:

• rate changes
• underpayments
• shortfall in client contributions
• overpayments
• changes in support or need
• other financial queries.

If the financial issue will affect the care that you provide you must inform the relevant care manager within 1 working day.

When you contact us about the financial issue, you’ll need to provide:

• details about you as the care provider
• details about the service user, including their:
  • social care reference number
  • CHI number, if known
  • address
  • the type of care they get, such as care at home, supported living, care home, or day service
  • the care manager name and care manager team, if known
• what type of finance query you’re making
• any changes to care delivery
• discussions already held with Renfrewshire Health and Social Care Partnership staff
• date when the issue was identified
• start and end dates for your query
• amounts expected and amounts actually received and the amount you’re looking to get
• evidence if you have any, such as invoices, reconciliations or contracts.

Contact us about a care provider financial issue

We’ll review your submission and send it to the appropriate finance, commissioning, or care management team.