Renfrewshire Council

18 September update

Our priority is to be a sustainable council and place customers, our workforce and the people who rely on our services at the heart of everything we do.

In June a paper was presented to councillors which updated them on the council's future financial position and the need for the council to be sustainable, responsive to changing local demands, and able to deliver services that put people's needs first.

We're concluding our Better Council programme and are now beginning our next phase of change through a programme called 'Right for Renfrewshire'. This will take a fundamental look at our purpose, how we operate and the services we deliver - our processes, technology, information and assets, people and structures, and improve every aspect of what we do.

Elected members have now approved a report that outlines the benefits that Right for Renfrewshire will deliver over the next three years and the six service designs/reviews that will be part of the year 1 programme. 


Right for Renfrewshire

The Right for Renfrewshire programme will be delivered over the next three years (2019-20 to 2021-22). It will look at the council as a whole rather than individual services in isolation - and focus on the most important outcomes for local people.

It will look at every aspect of how we work and the services we deliver to make sure we are sustainable in future and can continue to deliver services that improve lives.

It will make the most of emerging opportunities:

  • developments in digital technology and its potential to influence and change services and ways of working
  • building on the strong partnership working across all sectors
  • and the changing and developing relationship with communities, especially as the Community Empowerment agenda develops and matures.


It's about looking at the very fabric of the organisation and deciding what sort of organisation we want to be. One that's:

Right for people:

Right for communities:


Building our capabilities

A fundamental part of the new change programme is examining our organisational capabilities - our ability to manage our resources and develop our people, and how we work as an organisation. This will help us to deliver the improvements you have suggested through Our Values, and make sure our work practices support the organisation we want to be in future. This will underpin future service design.

Work includes examining how we develop our workforce, encourage continuous professional development and career progression, identify future skills gaps and opportunities for staff to retrain, and how we equip staff to self-serve and access work-related information and news at any time.

A Programme Management Office has been set up to direct and support delivery of the new programme - including support from finance, HR and OD and communications.


Designing services fit for the future

Right for Renfrewshire will be different from previous change programmes and will happen at a pace we haven't seen before. Groups of services that share similar processes and systems and contribute to shared outcomes, will be reviewed together. There are 6 projects in this first financial year 2019-20:

  • Placeshaping
  • Community Protection
  • Facilities Management
  • Customer Transactions
  • Developing Communities
  • Early Intervention and Prevention


Year 1 projects (2019-20)DescriptionLed by
PlaceshapingAll services that contribute to place shaping including economic development and regeneration, events and tourism, and parts of housing, planning and environment and infrastructure.

Sandra Black, Chief Executive

Alasdair Morrison, Head of Regeneration

Community ProtectionIncludes regulatory services that contribute to protecting the safety and wellbeing of local people, such as environmental health, building standards, community safety and licensing.

Mary Crearie, Director of Communities, Housing and Planning

Oliver Reid, Head of Communities and Public Protection

Facilities ManagementIncludes both soft and hard FM services and will take a broad look across the wider council estate, linking to asset management.

Gordon McNeil, Director of Environment and Infrastructure

Diane Gillies, Head of Facilities Management

Customer Transactions

Includes customer and business services, and parts of finance and resources, housing and education administration where there are similar processes.

Alan Russell, Director Finance and Resources

Rhona McGrath, Head of Business and Customer Services 

Developing CommunitiesIncludes all services which can be neighbourhood-based, contribute to a shared local outcome and build capacity and wellbeing in local neighbourhoods.

Mary Crearie, Director of Communities, Housing and Planning

Laura McIntyre, Head of Policy and Commissioning

Early Intervention and PreventionIncludes services within Children's Services such as social work, fostering and adoptions and criminal justice, and services that support people in crisis, such as homelessness.

Steven Quinn, Director of Children's Services

John Trainer, Chief Social Work Officer


Keeping you up to date

We will provide you with all the information you need to understand why we are changing, how this will impact on you, when it will happen and what the future will look like.

A guide for staff is being developed that will explain Right for Renfrewshire and where there are opportunities for you to be involved in the change programme and have your say in how services will look in future.

Any changes impacting on your service and the timeline of those changes will be shared with you by your manager.

This section of the intranet will be regularly updated with details on the general programme and Frequently Asked Questions that we will continue to add to as and when information becomes available.