Renfrewshire Council

Superfast broadband

Superfast broadband can bring a host of benefits to home and business users.

Faster speeds mean you can have more people online at the same time with a consistent and reliable service across multiple devices. So, whether you're a family with kids or living with a bunch of housemates, you can all use PCs, mobile phones, games consoles and digital televisions at the same time without screens freezing or loss of quality.

Superfast broadband can also have a huge impact on your business, with significant improvements in productivity. It could give you the competitive advantage that you need to help grow your business, by allowing you to work faster and more flexibly and efficiently.

Digital Scotland Superfast Broadband is an ambitious infrastructure programme connecting with areas commercial providers have chosen not to develop. Combined with current commericial roll-out plans, the programme will mean 95% of premises in Scotland have access to superfast broadband by 2017.

What is superfast broadband?

Superfast broadband is another name for fibre broadband, which involves replacing traditional copper cables with fibre optic ones.

It's much faster than basic broadband and makes it much easier to perform tasks that involve a lot of data - such as watching films online or transferring large files.

You can read more about the benefits of superfast broadband on the Digital Scotland website.

How do I get it?

The first thing to do is check availability.

Type in your postcode or telephone number in the search box on the Digital Scotland website to see which area you are in, delivery timescales for your area and whether fibre is available on your line.

If fibre broadband is available, you will need to check your current broadband contract. Typically, customers sign up for contract periods (normally 12/18 months) and you may need to complete this agreement before switching broadband providers. 

If you are still within your contract, most broadband providers will allow you to upgrade to a fibre broadband package.

Once you have selected the Internet Service Provider (ISP) of your choice, you will need to get in touch with them to place your order. This can usually be done by telephone or by using the live chat facility found on many websites. 

Your ISP will supply you with an installation date and details of what you will need to do to get up and running. They can also provide you with an indication of the speeds you're likely to get - if they don't, ask them for this information. If you believe you have fibre broadband access and the ISP you are speaking to disagrees (will not allow you to order fibre broadband) - try ordering through a different fibre broadband ISP.