Renfrewshire Council

Housing Repairs Policy

This policy sets out the service provided by Renfrewshire Council for repairs to council houses to ensure that our properties are maintained to a safe and suitable standard.

The policy explains:

  • the repairs that we, the Council, are responsible for

  • your responsibilities as a tenant

  • the different categories of repairs and their response times

  • how to report repairs

There are 5 different categories of repairs covered by this policy:

  • Emergency repairs

  • Urgent and appoint able repairs

  • Cyclical maintenance

  • Programmed repairs

  • Planned replacement works

Each category is described in more detail in the policy.