Renfrewshire Council

Booking Office licence

A licence is required for the use of premises for carrying on of a business which consists to any extent of taking bookings, by any means of communication, from members of the public for the hire of a taxi or private hire vehicle.

No licence is required where the number of relevant vehicles in respect of which bookings are taken does not at any time exceed 3 vehicles.

How do I apply for a licence?

Apply for a  booking office licence using MyAccount. Please sign in to access the application.

The guidance notes, conditions of licence and Display Notice/Certificate of compliance can be found in the Booking Office Pack, located on the related content area of this page.

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What documents do I need to apply for a licence?

The application for and relevant fee should be accompanied with:

  • a layout plan of the premises
  • a public liability insurance certificate, and
  • a detailed written policy for dealing with complaints from members of the public
  • Details of information to be submitted in relation to evidence of entitlement to work are included in the guidance notes.

Do I need to do anything once my application is lodged?

Applicants must display a public notice at the proposed premises, along with a copy of the application form, for a period of 21 days once the application has been lodged. However the last date for objections which must be stated on the public notice must be exactly 28 days from the date the application with lodged with the Licensing Section.

At the end of the 21 day period, you must sign and return a certificate of compliance to confirm that you have displayed the notice for the statutory period. The display notice and compliance certificate are contained within the Booking Office Application Pack which can be found in the related content area of the website.

How much is the licence fee?

Information on fees for all licences is available on our application fees webpage.

What criteria have to be met to apply for a licence?

You require to have more than three vehicles in respect of which bookings are taken.

How long will my application take?

All applications made under the Civic Government (Scotland) Act 1982 must be considered within three months and a decision made within nine months.

Who is consulted about my application?

A copy of your application will be sent to Police Scotland, Scottish Fire & Rescue, Local Councillor, Community Councillor, Community Resources, Planning department, Roads departments and where the premises are within Paisley Town Centre the Town Centre Manager. They will carry out their own investigations and report back to the licensing section.

What happens if there if an objection or representation to my application?

If an objection or representation is received the application must be considered at a meeting of the Regulatory Functions Board. You will be formally cited to attend the meeting and a copy of the letter of objection or representation will be sent out to you with the citation letter.

What conditions are attached to my licence?

The conditions of licence are contained within the Booking Office Application Pack which can be found in the related content area of the website.

A copy of the conditions of licence for booking offices will be issued to you if your licence is granted. The council requires all licenceholders to have a thorough understanding of these conditions and they should be kept as they form part of your licence.

How long does the licence last for?

Applications for the grant of a licence are generally granted for a period of one year. Applications to renew an existing licence are normally granted for a two year period.