Renfrewshire Council

Data protection

As of 25 May 2018, the EU General Data Protection Regulation (GDPR) regulates how your personal information is handled.

Although the Council, as data controller, might hold your personal information, it still belongs to you.

Everyone has right of access to their personal information.

To make this easier for you, you may wish to use the subject access request form which is available for download. This is designed to make sure that the correct details are given so that we can find your information as quickly as possible.

Along with the form, you must provide copies of two types of identification:

  • something that identifies you such as a passport or driving licence; and
  • something that identifies where you live and where we will be sending the information such as an up to date utility bill or rent book.

We ask you for this identification to protect your information and to make sure that no personal details go astray.

Your application for information will be dealt with promptly and processed within on calendar month of receipt.

We reserve the right to ask you to clarify your request if it is too vague or general, and may contact you in order to do this. If you have a complaint about the way in which your enquiry has been handled, you can refer this to the UK Information Commissioner for her to review the case.

Please note that requests for information relating to individuals other than you are not dealt with under GDPR. This only gives you the right to your own information.

People do have other rights to information. If you wanted information relating to your child's school records, you have the right to this under the Pupils' Educational Record (Scotland) Regulations 2003.

Ask at your child's school about this in the first instance. We are under an obligation to allow you access to these records within 15 school days of the receipt of your application.

If you are looking for any other information that you believe we hold, it is best to apply for this under the Freedom of Information legislation.

More information about how we handle your information can be found in our Privacy Policy, which can be accessed at