Renfrewshire Council

Advice for food businesses on takeaway and delivery options

Given the current situation with coronavirus we understand food businesses may introduce takeaway and delivery options.

On this page:

The following advice is aimed at food retailers looking to introduce takeaway and delivery options for their customers.

If you are changing how you currently operate, then you should think through the food safety hazards and ensure you have effective control measures in place to provide safe food for your customers.

Here are some considerations for businesses looking to offer delivery and takeaway options.


Ensure you continue to use reputable suppliers.

Surface disinfectants

Where suitable surface disinfectants are unavailable you must continue to adequately clean any food preparation surfaces and equipment using detergent and hot water.

Cross contamination

You need to take additional care to physically separate raw and cooked food areas and equipment if you cannot get a food-safe sanitiser. You must not use the same equipment for raw and ready to eat foods unless you can effectively clean and sanitise it between uses.

Hand washing

Regardless of the availability of hand sanitisers, all food handlers must regularly wash their hands using warm running water, hand soap (for at least 20 seconds) and dry them with disposable paper towels.

Face covering

Wearing a face covering in shops is mandatory.

Temperature control

Foods that need refrigerating must be kept cool during transportation. This may need to be packed in an insulated box with a coolant gel or in a cool bag. If you are transporting hot food, it should be kept hot. This may need to be packed in an insulated box or bag. It is recommended that travel be kept to short distances and times limited to within 30 minutes.


If you have made any changes to your menu ensure you have reviewed your allergy information. Do not serve people with a food allergy or intolerance if you cannot guarantee that their food has not been contaminated with their specific allergen.


All vehicles used to transport or deliver food must be kept clean, in good repair and condition and free from sources of contamination to protect food. All foods must be fully wrapped or packaged for transport or delivery to prevent contamination.

Contact-free delivery

In the current situation when customers place an order you need to ask if they are self-isolating, this is so that you limit contact when delivering orders to help keep everyone safe and healthy.

When considering how to take payments consider the most effective method to minimise contact between staff and customers - over the phone credit/debit card payments are advisable.

When making food deliveries these should be left at the customer's door rather than handed over. The delivery driver should knock on the door, step back at least 2 meters and wait for the customer to collect the order.

Customer collections and social distancing

If possible it is recommended that hand sanitiser is provided to customers. Hand contact surfaces should be cleaned and disinfected regularly. Orders should be paid for with contactless payment wherever possible, if this is not possible then hands need to be washed thoroughly after handling money.

To ensure you are following social distancing rules a limit should be placed on the number of customers who enter the premises to collect food so that the 2 meters social distancing rule is followed. Social distancing could also be achieved with the use of floor markers. 

Scottish Government guidance on social distancing can be found on Coronavirus (COVID-19): business and physical distancing guidance

Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations, as well as a general duty to ensure the health, safety and welfare of persons in your employment and members of the public. Relevant staff must be provided with clear instructions on any infection control policy in place, any person with illness or symptoms must report it to a person in charge.

Ensure the Government's infection control policy in relation to Coronavirus is followed. For details visit Public Health Scotland's Coronavirus (COVID-19) - guidance for employers.

For more information on how to sell products for takeaway or delivery visit the FSA - Distance selling, mail order and delivery.

Additional advice

If you have any additional queries to the information included in this page please email to discuss your proposed new business model and we can help to ensure that you are doing this safely.

Food Standards Scotland also has a great deal of guidance for businesses on its Questions and Answers on Covid-19 page.