Renfrewshire Council

Whelan & Gordon

Trusted Trader member since March 2012

Whelan and Gordon logo
The Yard, South Campbell Street, Paisley PA2 6LR
t: 0141 889 7404
m: 07766 282566

Services offered

Roofing, tiling and roughcasting.

Number of customer reviewsAverage satisfaction score (out of 10)

54

9.7

The average satisfaction score is calculated from the following four questions which were rated between 1 for very poor, and 10 for excellent:

Customer satisfaction questionsAverage score (out of 10)
Value for money9.5
Quality of work9.7
Service9.8
Tidiness9.8

We also asked the following questions:

Did the traderYesNoNot applicable
Explain all costs94%4%2%
Give estimate/quote96%4%0%
Inform of any changes83%0%17%
Give receipt/invoice100%0%0%

Customer comments and scores (out of 10)


Date: 12 August 2015
Job description: Stripped out tile, extended roof coverings, removed internal gutter, added extra course of tiles, renewed soffits, fascias and gutters.
Customer comments: "Job completed with no hassles. Polite and courteous at all times - tidy job throughout."
120815
Rating scores: Value:10  Quality:10  Service:9  Tidiness:10
Would you recommend this trader:
 Yes


Date: 10 June 2015
Job description: Strip and re-slate properly, all lead flashings, re-new dormer flat roofs.
Customer comments: "Excellent in all aspects - would recommend unreservedly! Work quality excellent - and very good to deal with."
100615
Rating scores: Value:10  Quality:10  Service:10  Tidiness:10
Would you recommend this trader:
 Yes


Date: 8 April 2015
Job description: Overall roof works, cement work, renew gutters and seal windows.
Customer comments: "I have used your services for 25 years. Very satisfied. No receipt was received for two invoices on this occasion."
080415
Rating scores: Value:8  Quality:8  Service:9  Tidiness:10
Would you recommend this trader:
 Yes


Further comments and scores are available on request.

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