Repairs and improvements

The council offers two repair services to tenants: repairs to your home and repairs to stair and close lighting.

Our housing repairs service pledge sets out the standards you can expect when using these services

Report a repair to your home

You can use our online repairs direct reporting service or phone 0300 300 0300. 

There is also a freephone repair reporting service available in the Customer Service Centres in Paisley, Renfrew and Johnstone during office hours. 

When you report a repair, please tell us as much as possible about the problem. You will also have to tell us:

  • your name
  • your address
  • your phone number;
  • when you will be at home, or
  • what arrangements you can make to let the repair service into your home.


As long as we have enough information to tell the contractor what they need to do, we will order the repair straight away. 

If we need to look at the problem before we can order the repair, we will arrange for someone to visit your home.

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Stair and close lighting

To report a fault,  phone 0300 300 0300 or complete the stair and close lighting online form below.

To receive an acknowledgement, please include your email address on the form.

Stair and close lighting online form

When you report a fault, please identify the floor number and position of the fault. 

This will help our tradesman carry out the repair quickly.

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