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Renfrewshire Council Plan 2008 - 2012 Paisley Area Team Occupational Therapy Service Pledges
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You should expect the following standards of service from our staff who will provide your occupational therapy service.
We will:
- pass your assessment request to a team member within 28 working days of receipt,
- ensure that your assessment of need is completed within 28 working days of it being passed to a team member,
- aim to deliver your recommended equipment within 3 weeks of your assessment,
- introduce a new rehabilitation service. If you are assessed as requiring this service, we will deliver this to you within 2 days of the assessment,
- actively work to increase the number of carer's assessments undertaken by 10% and to look at the support they may need to continue to look after you in your home,
- ensure that you have received all the relevant information about the service you are receiving and have fully understood the information given to you,
- acknowledge your written or e-communication enquiry within 3 working days, and
- investigate all complaints within agreed timescales and put things right when they go wrong.
Staff will:
- wear their identity card at all times or show it to you if it is not practical to wear it,
- not smoke in your home,
- be trained and supported to ensure they carry out their jobs professionally and will have procedures and policies for all the services they provide,
- be polite and helpful at all times, and
- treat you with respect and keep all information confidential.
Head Occupational Therapist
Social Work Services
Paisley Area Team
Abbey House
8 Seedhill Road
Paisley PA1 1JT
- email: paisley.sw@renfrewshire.gov.uk
- phone: 0141 842 4144
- fax: 0141 842 4136
