Paisley area team home care service pledges

Home > About Renfrewshire > About the Council > Service Pledges > Social Work

You should expect the following standards from our home care service.

We will:

• involve you in assessing your needs, which we will complete within four weeks of your first contact.
• issue you with an information folder within four weeks of completing your assessment. This will include a copy of your care plan and diary which is a record of the help you need. This will be kept in your home.
• review your service once per year. However you can ask for a review of your service at any time if you fell your needs have changed.
• check your income level and make sure you are in receipt of all appropriate benefits.
• give you information regarding any potential charge for services, after your income level has been checked.
• carry out a risk assessment in your home, if required, to make sure we can deliver a safe and appropriate service.
• make sure that you have received all the relevant information about the service you are receiving and have fully understood the information given to you.
• investigate all complaints within the agreed timescales and put things right when they go wrong.

The home care team are the people who come into your home to care for you. You should expect the following standards of service from them.

They will:

• show you their identity cards.
• consult your care plan to make sure they know about you and the help you may need.
• complete and sign the care diary after each visit.
• not smoke in your home.
• be trained and supported to make sure they carry out their jobs professionally and will have procedures and policies for all the services they provide.
• be polite and helpful at all times.
• treat you with respect and keep all information confidential.

If you have any concerns about the service you received from Paisley area team, please contact

Home Care Organiser
Social Work
Paisley Area Team
Kelvin House
River Cart Walk
Paisley
PA1 1YS

email: paisley.sw@renfrewshire.gov.uk
phone: 0141 842 4059
fax: 0141 842 4136



The leaflet below contains more information about the Paisley social work home care services.

Home care - Paisley area team (pdf - 71KB)

You need Adobe Acrobat Reader to view this document. Download Acrobat Reader here.

Back to top