Paisley Area Team Home Care Service Pledges

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You should expect the following standards of service from our staff providing home care service.

We will:

• involve you in assessing your needs, which we will complete within 4 weeks of your first contact,
• issue you with an information folder within 4 weeks of completing your assessment. This will include a copy of your care plan and diary, which is a record of the help you need and will be retained within your home,
• review your service once per year, however, you can ask for a review of your service at any time if you feel your needs have changed,
• check your income level and make sure you are in receipt of all appropriate benefits,
• give you information regarding any potential charge for services, after your income level has been checked,
• carry out a risk assessment in your home, if required, to make sure we can deliver a safe and appropriate service,
• ensure that you have received all the relevant information about the service you are receiving and have fully understood the information given to you,
• acknowledge your written or e-communication enquiry within 3 working days, and
• investigate all complaints within agreed timescales and put things right when they go wrong.

The Home Care Team are the people who come into your home to care for you. You should expect the following standards of service from them:


They will:

• wear their uniform at all times,
• wear their identity card or show it to you if it is not practical to wear it,
• consult your care plan to make sure they know about you and the help you may need,
• complete and sign the care diary after each visit,
• not smoke in your home,
• be trained and supported to ensure they carry out their jobs professionally and will have procedures and policies for all the services they provide,
• be polite and helpful at all times, and
• treat you with respect and keep all information confidential.

If you have any concerns about the service you received from Paisley Area Team, please contact:

Home Care Organiser
Social Work Services
Paisley Area Team
Abbey House
8 Seedhill Road
Paisley PA1 1JT

• email: paisley.sw@renfrewshire.gov.uk
• phone: 0141 842 4059
• fax: 0141 842 4136

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