Paisley Area Team Community Care Service Pledges

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You should expect the following standards of service from our staff who provide your community care service.

We will:

• involve you in assessing your needs, which we will complete within four weeks of your first contact,
• ensure that following your assessment of need, agreed services will start within 20 working days,
• actively work to increase the number of carer's assessments by 10% and look at the support they may need to continue to look after you in your home,
• review your service at least once per year, however, you can ask for a review of your service at any time if you feel your needs have changed,
• check your income level and make sure you are in receipt of all appropriate benefits,
• give you information regarding any potential charge for services, after your income level has been checked,
• carry out a risk assessment in your home, if required, to make sure we can deliver a safe and appropriate service,
• ensure that you have received all the relevant information about the service you are receiving and have fully understood the information given to you,
• acknowledge your written or e-communication enquiry within three working days, and
• investigate all complaints within agreed timescales and put things right when they have gone wrong.

The community care team are the people who come into your home to identify what service you require. You should expect the following standards of service from them:

Staff will:

• wear their identify card at all times or show it to you if it is not practical to wear it,
• not smoke in your home,
• be trained and supported to ensure they carry out their jobs professionally and will have procedures and policies for all the services they provide,
• be polite and helpful at all times, and
• treat you with respect and keep all information confidential.

If you have any concerns about the service you received from Paisley area team, please contact:

Senior Social Worker
Social Work Services
Paisley Area Team
Abbey House
8 Seedhill Road
Paisley PA1 1JT

• email: paisley.sw@renfrewshire.gov.uk
• phone: 0141 842 4144
• fax: 0141 842 4136

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