Visual Impairment Team - Standards

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We will:

• treat you politely and with respect;
• reply to your e-mails within two working days;
• communicate with you and provide information in an accessible format;
• if you phone us our duty worker will respond generally same day but within two working days;
• if you write to us we will reply within 5 working days;
• involve you in assessing your needs and we will complete assessment within six weeks of your first contact or referral being made on your behalf;
• offer to check your income level to make sure that you are in receipt of all appropriate benefits;
• along with you, assess the needs of your child,if he or she has a visual impairment, and this assessment will be carried out within 4 weeks;
• offer information about services to carers and will carry out a carer's assessment to ( if this is requested) to all carers;
• ensure that , following assessment of need recommended aids to daily living will be supplied within 20 working days;
• work with you and your family in partnership with other services and agencies involved in your rehabilitation or care / support plan;
• review your service at least once per year - however, you can ask for a review of your service at any time if you feel that your needs have changed;
• ensure that you have received all the relevant information about the services you are receiving and have fully understood the information given to you;
• ask for comments and feedback about our service so that we can make improvements to the service;
• investigate all complaints within agreed time scales and put things right when they go wrong;

Improve service delivery in following ways -

• better publicising service;
• providing information about other services;
• working with others to make your journey smoother; and
• developing more joint working with other agencies.

For more information, you can contact the VI Team by:

• email: vi.services.sw@renfrewshire.gov.uk
• phone: 0141 847 4977
• fax : 0141 847 4966
• visit, or write to
  Visual Impairment Team
  Mile End Centre
  30 Seedhill Road
  Paisley
  PA1 1SA
  

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