Free telephone directory enquiry service

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British Telecom (BT) runs a free directory enquiry service for people who are registered blind or partially sighted. If you are eligible for this service, you can apply to use it by dialling 195 or freephone 0800 587 0195 on weekdays between 9am and 4.30pm.

Once your application has been approved, you will receive a card with your personal identification number or "pin". When you need to find a telephone number, you just dial 195 at any time and quote your pin number and name. You will get the telephone number you need free of charge.

Furthermore, if you are eligible for this service and if you have difficulty dialling a number, the operator can help by getting the number dialled for you. The free telephone directory service is available 24 hours a day.

If you are a resident in Renfrewshire, you can contact the council’s Visual Impairment Team and our staff will apply to BT on your behalf.

Please email: vi.services.sw@renfrewshire.gov.uk

or phone during duty hours:
0141 847 4977

Alternatively you can fax us on:
0141 847 4966

or visit us during duty hours, or write to us at:

Mile End Centre
30 Seedhill Road
Paisley
PA1 1SA