Paisley area team business support service pledges

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You should expect the following standards of service from our staff providing support to you.

We will:

• answer your telephone calls within five rings (15 seconds)
• try to resolve your enquiry at the first point of contact
• deal with your enquiry personally and if we cannot, we will explain why and transfer you to someone who can deal with it
• process all invoices within 25 working days of receipt
• complete child protection minutes within five working days
• increase the number of working days available to the service by reducing staff absences
• make sure that you have received all the relevant information about the service you are receiving and have fully understood the information given to you
• investigate all complaints within agreed timescales and put things right when they go wrong
  The business support team are the people who will provide a support service to you. You should expect the following standards of service from them.

Staff will:

• wear their identity cards at all times
• always identify themselves when answering the phone
• will take phone messages as accurately as possible
• be trained and supported to make sure they carry out their jobs professionally and will have procedures and policies for all the services they provide
• be polite and helpful at all times
• treat you with respect and keep all information confidential.

If you have any concerns about the service you received from Paisley area team, please contact:

Resources Manager
Social Work
Paisley Area Team
Kelvin House
River Cart Walk
Paisley PA1 1YS

email: paisley.sw@renfrewshire.gov.uk
phone: 0141 842 4091
fax: 0141 842 4136



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