Community alarms

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The Community Alarm service is available to any Renfrewshire resident who is assessed as being at risk due to age and/or disability and/or social circumstances, This includes people who are:

• living alone or living with another vulnerable person
• living with a carer or carers where the service is essential to maintain the care arrangements
• carers who require support to help look after a dependents
• disabled due to clinical/medical condition such as MS, epilepsy or heart condition
• responsible for a child/children who may be at risk due to the medical condition of their carers
• vulnerable when living alone due to a history of domestic violence
• isolated or housebound due to disability regardless of age

The community alarm service is a 24 hour, 365 days a year emergency service, which is currently supported by the Hanover Telecare Services. All alarm calls result in immediate voice contact being made with staff in the control centre, through your telephone line. The controller on duty will deal with your call and where appropriate pass your call to the local social work responder to visit you. If you prefer, the controller on duty will contact your nominated keyholder.

We have recently introduced several new features which can be linked to the community alarm unit. This is known as SMART technology and can include door contacts, pressure mats and smoke detectors.

If you would like to be assessed for a community alarm, you should contact your local social work office, whose details are in the right hand menu, or health centre. You will be expected to provide details of your full address and postcode, telephone number (including STD code), next of kin and local keyholder. Don't worry if you do not have anyone to nominate as a contact or keyholder, the council will take on this role for you. You will also be asked for details of your doctor and your medical conditions.

There is a weekly charge for this service. This charge will commence following the installation and will be billed to you every three months in arrears. Please let us know if the account is to go somewhere else other than your home address.

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