High-quality care services meet the needs of our most vulnerable people 
Renfrewshire Community Plan 2008 - 2017 RaMPS and the children's hearing system
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What is RaMPS?
- RaMPS is a Renfrewshire based mediation service.
- It stands for 'Reparation and Mediation/Parent Support'
- We provide our service through Renfrewshire Council social work services.
- We work in partnership with young people and their families.
- You have been referred to our service. The referral gives us information about your situation.
- You may have been charged with an offence or may have been involved in an incident where an offence took place.
- The police were involved and sent a report to the Children's Reporter. The report included information about the offence.
- When we have received information about your situation, a worker will arrange to visit you and your parents or carer at home.
- They will explain why the RAMPS service were asked to visit you.
- They will also talk over what help they can provide to support you, your family and, if appropriate, the person the offence harmed.
- No, but you should remember that either the Children's Reporter, a social worker or the children's hearing or panel itself sent us information about you.
- This means that they believe our service is the best way for you to deal with this incident.
- The Children's Reporter will decide this.
- They will look at all the information available, including the fact that you have chosen to take part in our service.
- This means that if things are going well, they will get to hear of this too.
- We offer a number of things to help young people and their families who are going through difficulties.
- If this is the case for you, your worker will be able to explain what help is available and build any extra support into your plans.
- You and your allocated worker will look at your situation. This is called an 'assessment'.
- The assessment looks at a number of things in your life that may have led you into offending.
- This will help you and your worker decide on an agreed plan which should support and help you to stay out of trouble.
- They are generally known as the 'person who has been harmed', or in some cases 'the victim'.
- All young people who agree to take part in our services do a 'victim-awareness' programme.
- We may also arrange for you to meet with 'person who has been harmed' if we believe this is the right thing to do.
I’m not sure about that
- Don't worry, we will consider this carefully and arrange it.
- We will not force you into this, and we do a lot of preparation before we arrange any meeting.
- It lets them hear what the circumstances were at the time of the incident and lets you hear just how this has affected them.
- It also lets you tell them how sorry you are. This is called 'making amends'.
- Yes, as well as apologising, we may ask you to do a 'reparative task'.
- This may include carrying out a piece of work that shows you are genuinely sorry.
- This will be carefully considered and all tasks need to be agreed by everyone involved, including you.
- We always follow health and safety procedures, and you will be supported by your allocated worker (the person who supports you to befriend), or in some cases your parents, to carry out this task.
- The worker who visits your family should be able to answer most of your questions.
- If they are unsure, they will let you know that they need more information or will have to get advice, but they will get back to you as soon as they can.
email: paisley.sw@renfrewshire.gov.uk
phone: 0141 842 4160
or write to us at:
- RaMPS Service
Abbey House
8 Seedhill Road
Paisley
PA1 1AJ
