Traffic and Transportation

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Introduction

These are the standards of service you can expect from us in dealing with Traffic and Transportation matters. We may not be able to meet these targets in all cases, but we expect to most of the time.

Contact by phone

We will:

• Answer our phones quickly, normally within five rings
• Return phone calls, to officers who are temporarily unavailable, within one day
• Only give general advice over the phone

Contact by email or letter

We will:

• Respond to emails and letters within 10 working days
• Write all our letters in plain language and in a clear typeface

Traffic Signal Faults

We will:

• Repair traffic signal faults reported to us within 48 hours.

Faults should be reported to the Customer Contact Centre, Road and Lighting Faults on 0141 842 4466.

• email: pt@renfrewshire.gov.uk
• phone: 0300 300 0144
• fax: 0141 618 7935